Project Information

Bid Title

RFB FOR FIVE9 CLOUD CONTACT CENTER SERVICES

Issuing Agency

The City of New York

Location

New York

Published Date

Aug 7, 2026

Closing Date

Aug 20, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Title: RFB for Five9 Cloud Contact Center Services

Procurement

Section

NYC Health + Hospitals (NYC H+H)

Agency Name

MetroPlus Health Plan

Agency Division

50 Water Street, 12th Floor, New York, NY 10004

Request Address

Kathleen Nolan
phone: (212) 908-8730
email: procurement@metroplus.org

Contact Information

Current

Status

Services (other than human services)

Category

Competitive Sealed Bids

Selection Method

8/7/2026

Publication Date

Solicitation

Notice Type

PIN#RFB-109 Due: 8/20/2026 3:00 PM

PIN - Due Date

Attachments 5

• RFB 109
• Exhibit A
• MWBE
• DBDF
• Vendor Demo Form

Description

MetroPlus is seeking qualified sellers/resellers capable of providing the required Five9 licensing and associated support services.

MetroPlus will leverage its existing strategic relationship with Five9 and build upon its current Intelligent Virtual Agent (IVA) investment to create a more integrated and cloud-based customer engagement environment. The target solution consists of the Five9 Virtual Contact Center platform, including bundled licensing and required add-on functionality for Verint Workforce Management (WFM) integration.

MetroPlus seeks a best-value solution that combines competitive pricing with proven Five9 expertise, strong service delivery capabilities, and innovative approaches that support long-term business and operational objectives.

Commodity Codes

• NAICS 518210Data Processing, Hosting, and Related Services
• NAICS 541519Other Computer Related Services

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