Project Information

Bid Title

Genesys Cloud Professional Services Vendor Pool

Issuing Agency

State Government of North Dakota

Location

North Dakota

Published Date

Dec 19, 2025

Closing Date

Jan 21, 2026

Government Level

State & Local

Status

Closed

Ref. #

112-2621

Original Source

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Bid Documents

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Project Description

View Solicitation

Solicitation

Number:	112-2621
Type:	Request For Proposal
Issuing Agency:	Information Technology Department
Division:
Title:	Genesys Cloud Professional Services Vendor Pool
Short Description:	To deliver ad hoc expert Genesys Cloud professional services to support, optimize, and evolve STATE¿s contact center environment.
Issued:	12/19/2025
Status:	Pending Response
Closes:	01/21/2026 11:00 AM CT
Questions Due:	01/05/2026 11:00 AM CT

Attachments

Title	Size	Sort Order	Action
RFP Genesys Cloud	111 kb	1	View
Attachment 1 - Scope of Work	63 kb	2	View
Technology Contract - Attachment 2	91 kb	3	View
Cost Proposal - Attachment 3	40 kb	4	View

Responses Upload Response

*Any questions regarding this solicitation should be referred to the procurement officer (including problems opening attachments.)

Agency Information

Procurement Officer:	Tina Berger
Address:	4201 Normandy Street
	Bismarck ND 58503-
Telephone:	701-328-9062
Fax:	701-328-3300
TTY:	711
Email:	bergertina@nd.gov

Commodity Codes

• NAICS 518210Data Processing, Hosting, and Related Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541990All Other Professional, Scientific, and Technical Services

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