Project Information

Bid Title

Freshservice Enterprise SFY27 Renewal 27-527-

Issuing Agency

State Government of Ohio

Location

Ohio

Published Date

Sep 27, 2026

Closing Date

Oct 9, 2026

Government Level

State & Local

Status

Closed

Ref. #

SRC0000042156

Original Source

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Bid Documents

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Project Description

Solicitation ID:	SRC0000042156
Solicitation Name:	Freshservice Enterprise SFY27 Renewal 27-527-
Original Begin Date:	9/25/2026 2:42:34 PM
Begin Date:	9/25/2026 2:42:34 PM
End Date:	10/9/2026 5:00:00 PM
Inquiry End Date:	10/7/2026 5:00:00 PM
Commodity:	Helpdesk or call center software
MBE Set Aside:	MBE Set Aside
Agency:	AGE924000 Information Systems Division JRST22
Solicitation Status:	Open for Bidding
Solicitation Type:	Quick Quote

Solicitation General Information

In an MBE set-aside solicitation, only those bidders/suppliers with an active MBE certification at the time the solicitation closes can submit a response
Solicitation ID SRC0000042156
Solicitation Name Freshservice Enterprise SFY27 Renewal 27-527-	RFx Type Quick Quote
Lot # 1	Solicitation Status Open for Bidding
Round # 1	MBE Set Aside
Begin Date 9/25/2026 2:42:34 PM (ET)	Amendment?
End Date 10/9/2026 5:00:00 PM (ET)	Inquiry End Date 10/7/2026 5:00:00 PM
Summary Freshworks Freshservice Subscription Term: 12/30/2026 - 12/30/2027 30 ea. Freshservice Enterprise renewal 14 ea. Freshservice Add-on - Business Agent 1 ea. Freshservice Add-on - Asset Pack (500 Assets per pack) 30 ea. Freshservice Add-on - Freddy Co-Pilot It is the Ohio Department of Aging's intent to renew for three (3) years.	Predecessor Contract
Process Authorized Freshworks, Inc. reseller. Best value.
Ship To P002000 AGE - OHIO DEPARTMENT OF AGING 30 E Broad St, 22nd Floor Columbus
Contracting Entity AGE924000 Information Systems Division JRST22 1 Record(s)	0 Record(s)

Solicitation Documents

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