Project Information

Bid Title

SWC 387 Managed Service Provider For Statewide Contingent Workforce Services

Issuing Agency

State Government of Tennessee

Location

Tennessee

Published Date

May 12, 2026

Closing Date

Jun 26, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP 32110-38726

Original Source

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Bid Documents

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Project Description

Document ID & Hyperlink:	RFP 32110-38726 Solicitation Notice Amendment 1
Event Start - Response Due:	05/12/2026 06/26/2026
Event Name:	SWC 387 Managed Service Provider For Statewide Contingent Workforce Services
Last Updated:

Attachment Preview

12-18-25 RFP

STATE OF TENNESSEE

Department of General Services

Central Procurement Office

REQUEST FOR PROPOSALS

FOR

SWC#387 Managed Service Provider

For Statewide Contingent Workforce Services

RFP # 32110-38726

RFP CONTENTS

SECTIONS:

1.

INTRODUCTION

2.

RFP SCHEDULE OF EVENTS

3.

RESPONSE REQUIREMENTS

4.

GENERAL CONTRACTING INFORMATION & REQUIREMENTS

5.

EVALUATION & CONTRACT AWARD

ATTACHMENTS:

6.1. Response Statement of Certifications & Assurances

6.2. Technical Response & Evaluation Guide

6.3. Cost Proposal & Scoring Guide

6.4. Reference Questionnaire

6.5. Score Summary Matrix

6.6. Pro Forma Contract

12-18-25 RFP

1.

INTRODUCTION

The State of Tennessee, Department of General Services (DGS), Central Procurement Office (CPO),

hereinafter referred to as “the State,” issues this Request for Proposals (RFP) to define minimum contract

requirements; solicit responses; detail response requirements; and, outline the State’s process for

evaluating responses and selecting a contractor to provide the needed goods or services.

Through this RFP, the State seeks to procure necessary goods or services at the most favorable,

competitive prices and to give ALL qualified respondents an opportunity to do business with the state as

contractors, subcontractors or suppliers.

1.1. Statement of Procurement Purpose

The State is seeking to procure one Managed Service Provider (“MSP”) to manage the State’s Staff

Augmentation Program and Projects-Based/Deliverables Staffing. Through this RFP, the State intends to

establish a source of supply for all Tennessee State Agencies. The Contractor shall also make this

Contract available to Authorized Users as defined at RFP Attachment 6.6., Pro Forma Contract, Section

E.21.

The Staff Augmentation Program currently includes four categories: Information Technology (IT), Medical,

General Administration, and Language and Communication Assistance Services (collectively, the “Job

Categories”). The Contractor shall be responsible for managing and administering a supplier

management tool and the Contingent Worker engagement process. The State intends to award this

Contract to one MSP, who will manage a Sub-vendor Network to provide and administer the State’s

contingent workforce, including, but not limited to, the forecasting and engagement of Contingent Workers

to the completion, roll-off, and final evaluation of any efforts.

The MSP will also be responsible for fulfilling Authorized Users’ needs for Projects-Based/Deliverables

Staffing for projects valued at one million dollars ($1,000,000) or less. The MSP will manage Authorized

Users’ requests for Projects-Based/Deliverables Staffing and the Sub-Vendor’s project quotes for those

requests. The MSP will be responsible for adequately providing support for Projects-Based/Deliverables

Staffing so that each project will be completed to the relevant Authorized User’s satisfaction.

The selected MSP shall also provide a Vendor Management System (“VMS”). At the minimum, the VMS

shall be capable of accomplishing the following goals:

•

Adding value in the areas of Contingent Worker and Projects-Based/Deliverables Staffing

procurement and utilization.

•

Reducing the costs associated with Contingent Worker engagement and management.

•

Minimizing the time spent engaging Contingent Workers and ensuring compliance with the State

policies and procedures.

•

Developing processes and policies that ensure compliance with statutory and regulatory

requirements.

•

Tracking, monitoring, and managing Sub-Vendor performance;

•

Obtaining reporting that will help the State with budgeting processes;

•

Providing visibility into the State’s contingent workforce spend;

•

Aligning all job descriptions with associated qualifications and experience levels with the

Tennessee Department of Human Resources’ job classifications; and

•

Increasing the overall quality and speed of supplemental staff replacement.

RFP # 32110-38726

12-18-25 RFP

1.1.1. Current Purchasing Profile and Contract Status

Currently, the State has one contract with one MSP to manage the four Job Categories of the Staff

Augmentation Program. These Job Categories are Information Technology, Medical, General

Administration, and Language & Communication Assistance Services.

The current contract took effect on March 1, 2022, and will expire on February 28, 2027. The first year

primarily served as a transition period; the chart below reflects spend for subsequent full years. Both

State and local government agencies (see RFP Attachment 6.6., Pro Forma Contract, Section E.21 for

clarification on all authorized users) may utilize this contract; however, local spend represents less than

1% of the total. These figures are provided for informational purposes only. The State does not guarantee

that it will purchase any minimum quantity of goods or services under any Contract resulting from this

RFP.

Category

General

Administration

Information

Technology

2023

$ 20,189,415.14 $

$ 52,681,782.66 $

2024

2025

Total

27,016,960.01 $ 26,807,044.12 $ 74,013,419.27

55,752,782.06 $ 59,811,644.31 $ 168,246,209.03

Medical

$ 64,527,976.45 $ 71,486,842.50 $ 67,531,214.50 $ 203,546,033.45

Language

&Communication $ 1,831,841.24 $

1,891,948.79 $ 1,865,547.87 $ 5,589,337.90

Total State

Spending

$ 139,231,015.49 $ 156,148,533.36 $ 156,015,450.80 $ 451,394,999.65

1.2. Scope of Service, Contract Period, & Required Terms and Conditions

The RFP Attachment 6.6., Pro Forma Contract details the State’s requirements:

 Scope of Services and Deliverables (Section A);

 Contract Period (Section B);

 Payment Terms (Section C);

 Mandatory Terms and Conditions (Section D);

 Special Terms and Conditions (Section E).

 Attachment 1: Attestation

 Attachment 2: Current Rate Card

 Attachment 3: Draft Task Order; and,

 Attachment 4: SOW Template

The Pro Forma Contract substantially represents the contract document that the successful Respondent

must sign.

1.3. Nondiscrimination

No person shall be excluded from participation in, be denied benefits of, or be otherwise subjected to

discrimination in the performance of a Contract pursuant to this RFP or in the employment practices of the

Contractor on the grounds of handicap or disability, age, race, creed, color, religion, sex, national origin,

or any other classification protected by federal, Tennessee state constitutional, or statutory law. The

Contractor pursuant to this RFP shall, upon request, show proof of such nondiscrimination and shall post

in conspicuous places, available to all employees and applicants, notices of nondiscrimination.

RFP # 32110-38726

12-18-25 RFP

1.4. RFP Communications

1.4.1. The State has assigned the following RFP identification number that must be referenced in all

communications regarding this RFP:

RFP # 32110-38726

1.4.2. Unauthorized contact about this RFP with employees or officials of the State of Tennessee

except as detailed below may result in disqualification from consideration under this

procurement process.

1.4.2.1. Prospective Respondents must direct communications concerning this RFP to the

following person designated as the Solicitation Coordinator:

Ellen Lipinksi

Department of General Services

Central Procurement Office

3rd Floor WRS, Tennessee Tower

312 Rosa L. Parks Ave.

Nashville, TN 37243-1102

615-741-1174

Ellen.Lipinski@tn.gov

1.4.2.2. Notwithstanding the foregoing, Prospective Respondents may alternatively contact:

the following individual designated by the State to coordinate compliance with the

nondiscrimination requirements of the State of Tennessee, Title VI of the Civil

Rights Act of 1964, the Americans with Disabilities Act of 1990, and associated

federal regulations:

Helen Crowley

Department of General Services

Central Procurement Office

3rd Floor WRS, Tennessee Tower

312 Rosa L. Parks Ave.

Nashville, TN 37243-1102

615-741-3836

Helen.Crowley@tn.gov

1.4.3. Only the State’s official, written responses and communications with Respondents are binding

with regard to this RFP. Oral communications between a State official and one or more

Respondents are unofficial and non-binding.

1.4.4. Potential Respondents must ensure that the State receives all written questions and comments,

including questions and requests for clarification, no later than the Written Questions &

Comments Deadline detailed in the RFP Section 2, Schedule of Events.

1.4.5.

Respondents must assume the risk of the method of dispatching any communication or response

to the State. The State assumes no responsibility for delays or delivery failures resulting from the

Respondent’s method of dispatch. Actual or digital “postmarking” of a communication or

response to the State by a specified deadline is not a substitute for the State’s actual receipt of a

communication or response. It is encouraged for Respondents to submit bids digitally.

RFP # 32110-38726

12-18-25 RFP

1.4.6. The State will convey all official responses and communications related to this RFP to the

prospective Respondents from whom the State has received a Notice of Intent to Respond (refer

to RFP Section 1.8).

1.4.7.

The State reserves the right to determine, at its sole discretion, the method of conveying official,

written responses and communications related to this RFP. Such written communications may

be transmitted by mail, hand-delivery, facsimile, electronic mail, Internet posting, or any other

means deemed reasonable by the State. For internet posting, please refer to the following

website: https://www.tn.gov/generalservices/procurement/central-procurement-office--cpo-

/supplier-information/request-for-proposals--rfp--opportunities1.html.

1.4.8. The State reserves the right to determine, at its sole discretion, the appropriateness and

adequacy of responses to written comments, questions, and requests related to this RFP. The

State’s official, written responses will constitute an amendment of this RFP.

1.4.9.

Any data or factual information provided by the State (in this RFP, an RFP amendment or any

other communication relating to this RFP) is for informational purposes only. The State will make

reasonable efforts to ensure the accuracy of such data or information, however it is the

Respondent’s obligation to independently verify any data or information provided by the State.

The State expressly disclaims the accuracy or adequacy of any information or data that it

provides to prospective Respondents.

1.5. Assistance to Respondents with a Handicap or Disability

Prospective Respondents with a handicap or disability may receive accommodation relating to the

communication of this RFP and participating in the RFP process. Prospective Respondents may contact

the Solicitation Coordinator to request such reasonable accommodation no later than the Disability

Accommodation Request Deadline detailed in the RFP Section 2, Schedule of Events.

1.6. Respondent Required Review & Waiver of Objections

1.6.1.

Each prospective Respondent must carefully review this RFP, including but not limited to,

attachments, the RFP Attachment 6.6., Pro Forma Contract, and any amendments, for questions,

comments, defects, objections, or any other matter requiring clarification or correction (collectively

called “questions and comments”).

1.6.2. Any prospective Respondent having questions and comments concerning this RFP must provide

them in writing to the State no later than the Written Questions & Comments Deadline detailed in

the RFP Section 2, Schedule of Events.

1.6.3. Protests based on any objection to the RFP shall be considered waived and invalid if the

objection has not been brought to the attention of the State, in writing, by the Written Questions &

Comments Deadline.

1.7. Pre-Response Conference

A Pre-response Conference will be held at the time and date detailed in the RFP Section 2, Schedule of

Events. Pre-response Conference attendance is not mandatory, and prospective Respondents may be

limited to a maximum number of attendees depending upon overall attendance and space limitations.

The conference will be held at:

Virtually via Microsoft Teams on Thursday, May 19, 2026 at 10:00 a.m. CT.

Microsoft Teams meeting

Join: https://teams.microsoft.com/meet/224915369804502?p=E3BWz4xpJSmW4feAqY

RFP # 32110-38726

Commodity Codes

• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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