988 Contact Center CRM Software Bid Documents

Project Information

Bid Title: 988 Contact Center CRM Software Bid Documents
Issuing Agency: State Government of Indiana
Location: Indiana
Published Date: Jan 7, 2026
Closing Date: Feb 5, 2026
Government Level: State & Local
Status: Closed
Ref. #: 004100000085803
Original Source: Join to Access Full Details
Bid Inquiries: Join to Access Full Details
Bid Documents: Join to Access Full Details
Project Description: Event Name: 988 Contact Center CRM Software

Bid Documents

Agency: FSSA Mental Health & Addiction

Event ID: 004100000085803

Event Description: The purpose of the RFP is to secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.

Response Due By: 02/05/2026 3:00:00PM EST

Contact: Christina Garcia-00061
Commodity Codes: NAICS 511210Software Publishers
NAICS 541511Custom Computer Programming Services
NAICS 541519Other Computer Related Services

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Event Name:	988 Contact Center CRM Software Bid Documents
Agency:	FSSA Mental Health & Addiction
Event ID:	004100000085803
Event Description:	The purpose of the RFP is to secure a vendor to provide and implement a 988 Crisis Call Center Data Platform (also referred to herein as “the Future System”) for the Indiana Family and Social Services Administration (FSSA) Division of Mental Health and Addiction (DMHA). DMHA requires a standardized crisis data platform across the public behavioral health system capable of tracking, managing, and analyzing crisis services calls to connect individual with necessary crisis services.
Response Due By:	02/05/2026 3:00:00PM EST
Contact:	Christina Garcia-00061