Project Information

Bid Title

After Hours Answering Services

Issuing Agency

San Bernardino County

Location

California

Published Date

Aug 18, 2025

Closing Date

Sep 25, 2025

Government Level

State & Local

Status

Closed

Ref. #

DAAS125-OAAGI-5720

Original Source

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Bid Documents

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Project Description

Bid Solicitation: DAAS125-OAAGI-5720 Header Information Bid Number: DAAS125-OAAGI-5720 Description: After Hours Answering Services Bid Opening Date: 09/25/2025 04:00:59 PM Purchaser: Joni Yang Organization: DAAS Department: OAPG - Public Guardian Location: OAOA - Public Guardian - SB Fiscal Year: 25 Type Code: RP - Request for Proposal Allow Electronic Quote: Yes Alternate Id: HS 24-28 Required Date: Available Date : 08/18/2025 09:00:53 AM Info Contact: Julie West, HS Contracts Unit, 909.3867-2462, email: hsasdcontractsunit@hss.sbcounty.gov Bid Type: OPEN Informal Bid Flag: No Purchase Method: Open Market Pre Bid Conference: Mandatory Proposal Conference Wednesday, September 3, 2025 at 10:00 a.m. Held Virtually via Teams (Please see attached RFP for meeting information) Bulletin Desc: After-Hours Answering Services/Call Center for the Office of the Public Guardian for Conservatees (Please see attached RFP for complete description). Ship-to Address: Reception Public Guardian - SB 686 E. Mill Street San Bernardino, CA 92415 US Email: Test@test.com Phone: (909) 891-9023 Bill-to Address: Contracts Unit 150 S. Lena Road San Bernardino, CA 92415-0515 US Email: hsfinance@hss.sbcounty.gov Phone: (909) 388-0281 Print Format: File Attachments: RFP-DAAS-OPG-HS-24-28-DAAS125-OAAGI-5720 Form Attachments: Required Quote Attachments Item Information Item # 1: ( 915 - 05 ) DAAS-Public Guardian is interested in procuring a service provider to answer and manage incoming phone calls for the Office of the Public Guardian outside of regular operating hours, handling inquiries, taking messages, and forwarding them to the appropriate staff; essentially providing customer support after hours, weekends, and holidays. NIGP Code: 915-05 Answering/Paging Services Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 EA - Each Manufacturer: Brand: Model: Make: Packaging: Ship-to Address: Contracts Unit 150 S. Lena Road San Bernardino, CA 92415-0515 Email: hsfinance@hss.sbcounty.gov Phone: (909) 388-0281 Item # 2: ( 915 - 05 ) Vendors must read the attached RFP document and respond to the proposal submission requirements. NIGP Code: 915-05 Answering/Paging Services Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 EA - Each Manufacturer: Brand: Model: Make: Packaging: Ship-to Address: Contracts Unit 150 S. Lena Road San Bernardino, CA 92415-0515 Email: hsfinance@hss.sbcounty.gov Phone: (909) 388-0281 Item # 3: ( 915 - 20 ) After Hours Answering Services/Call Center NIGP Code: 915-20 Call Center Services Qty Unit Cost UOM Total Discount Amt. Tax Rate Tax Amount Total Cost 1.0 EA - Each Manufacturer: Brand: Model: Make: Packaging: NOCODE_SBCOUNTY_AWS_PROD

Commodity Codes

• NAICS 561421Telephone Answering Services

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