Project Information

Bid Title

9-1-1 Quality Assurance

Issuing Agency

Escambia County

Location

Florida

Published Date

Sep 18, 2025

Closing Date

Sep 25, 2025

Government Level

State & Local

Status

Closed

Ref. #

COMMS 2026-9

Original Source

Join to Access Full Details

Bid Inquiries

Join to Access Full Details

Bid Documents

Join to Access Full Details

Project Description

Project ID: COMMS 2026-9

Title: 9-1-1 Quality Assurance

Addenda: 0

Release Date: 9/18/2025

Due Date: 9/25/2025

Post Information

Posted At:Thu, Sep 18, 2025 1:17 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

Escambia County Public Safety is accepting quotes for Emergency Communications 9-1-1 Quality Assurance reviews for FY26 (10/01/2025 – 09/30/2026).

Background

The Emergency Communications Division uses structured medical and fire protocols developed by Priority Dispatch Corporation to triage and code emergency 9-1-1 calls. Regular review of calls, coupled with QA evaluations helps ensure correct protocol use and proper telephone etiquette, thus providing proper care for 9-1-1 callers, while reducing liability for the county. This program meets Section 5.5.2 in the State of Florida E911 plan and is designed to enhance the quality of each telecommunicator’s performance and improve the processes used within the daily operations of the 9-1-1 communications centers. The result will be a standardized operation that provides a continually improving service to the citizens of Escambia County.

Timeline

Release Project Date:

September 18, 2025

Question Submission Deadline:

September 22, 2025, 12:00pm

Quote Submission Deadline:

September 25, 2025, 12:00pm

Commodity Codes

• NAICS 541330Engineering Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541990All Other Professional, Scientific, and Technical Services

* Disclaimer: Government BidHub provides information on bids, RFPs (Requests for Proposals), and RFQs (Requests for Qualifications) solely for convenience and informational purposes. This site is not an official public notice board. For official details, responses, or inquiries, please contact the relevant government agency directly.