Project Information

Bid Title

CityWide Customer Service BPO

Issuing Agency

City of Richmond

Location

Virginia

Published Date

May 14, 2025

Closing Date

Jun 23, 2025

Government Level

State & Local

Status

Closed

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Project ID:

Title: CityWide Customer Service BPO

Addenda: 0

Release Date: 5/14/2025

Due Date: 6/23/2025

Post Information

Posted At:Wed, May 14, 2025 8:00 AMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

The City of Richmond (City) is soliciting proposals to establish a contract through competitive negotiation for staff augmentation and virtual contact center outsourcing services from Offerors with demonstrated experience in staffing and operating contact centers and back-office operations for municipal government.

Background

To better serve Richmonders, the City is seeking to expand its customer service operations through staff augmentation of contact center functions and back-office functions associated with the City Department Descriptions identified in Attachment J. The ideal offeror will offer scalable resources, efficient management, and expertise in front and back-office operations for utilities and or government agencies and handling high-volume customer interactions while maintaining service standards. On an as-needed basis, the City will place orders under this Contract through issuance of one or more Task Orders as provided in this RFP.

Timeline

Release Project Date:

May 14, 2025

Pre-Proposal Meeting (Non-Mandatory):

May 28, 2025, 10:00am

TEAMS Dial In
804-316-9457
Code 386275958#

Question Submission Deadline:

June 10, 2025, 11:00am

Proposal Submission Deadline:

June 23, 2025, 11:00am

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services

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