311 Contact Center Answering Services

Project Information

Bid Title: 311 Contact Center Answering Services
Issuing Agency: Sarasota County
Location: Florida
Published Date: Jul 8, 2025
Closing Date: Aug 5, 2025
Government Level: State & Local
Status: Closed
Original Source: Join to Access Full Details
Bid Inquiries: Join to Access Full Details
Bid Documents: Join to Access Full Details
Project Description: Project ID:

Title: 311 Contact Center Answering Services

Addenda: 0

Release Date: 7/8/2025

Due Date: 8/5/2025

Post Information
Posted At:Tue, Jul 8, 2025 7:00 AMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

Sarasota County is requesting information regarding a solution that will reduce hold times for community members during peak hours of operation and also direct callers during afterhours .

Background

The County has historically utilized answering services to provide live answering of calls. This request pertains to offerings that combine automated software to address frequent call types, with live response for more specific needs. The County is not interested in responses from companies offering live answering services only .

Timeline

Release Project Date:

July 8, 2025

Question Submission Deadline:

July 22, 2025, 5:00pm

Proposal Submission Deadline:

August 5, 2025, 2:30pm
Commodity Codes: NAICS 561421Telephone Answering Services

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