Project Information

Bid Title

RFI 27-05706 for Customer and Relationship Platform

Issuing Agency

Commonwealth of Massachusetts

Location

Massachusetts

Published Date

Sep 17, 2026

Closing Date

Oct 16, 2026

Government Level

State & Local

Status

Closed

Ref. #

BD-27-1060-ITD00-ITD00-133583

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Header Information Bid Number: BD-27-1060-ITD00-ITD00-133583 Description: RFI 27-05706 for Customer and Relationship Platform Bid Opening Date: 10/16/2026 03:00:00 PM Purchaser: Shawn Johnson Organization: Executive Office of Technology Services and Security Department: ITD0001 - Executive Office of Technology Services and Security Location: ITD00 - TSS General Fiscal Year: 27 Type Code: NS - Non-Statewide Solicitation Allow Electronic Quote: Yes Alternate Id: PCR-27-05706 Required Date: Available Date : 09/17/2026 03:39:09 PM Info Contact: Contact Shawn Johnson at (617) 626-4593 Bid Type: OPEN Informal Bid Flag: No Purchase Method: Open Market Pre Bid Conference: Bulletin Desc: The purpose of this RFI is to solicit industry feedback for products and solutions that deliver enterprise capabilities for customer and organizational relationships, sales and account processes, service interactions, engagement, workflow, data, analytics, automation, legal case management, security, accessibility, and related business processes . See RFI document for complete detail. Ship-to Address: 1 No Address See Item Section for specific information Vendors need to check the Items section of the PO for ship to information Boston, MA 02108 US Email: seeitemsssection@xxx.com Phone: (617) 626-4400 Bill-to Address: Attention: EOTSS Accounts Payable One Ashburton Place Room 804 Boston, MA 02108 US Email: itdinvoices@mass.gov Phone: (617) 626-5626 Alt. Reference: Tiffany.Chen3@mass.gov Print Format: File Attachments: RFQ 27-05706 for Enterprise Customer and Relationship Platform 09.17.26.docx Form Attachments: Required Quote Attachments Desired Attachment Name Description SBPP (Small Business Purchasing Program) Eligible?: NO See SBPP requirements and exceptions at www.mass.gov/sbpp :

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541613Marketing Consulting Services
• NAICS 611430Professional and Management Development Training

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