Project Information

Bid Title

Lifelong Learning & Continuing Education Management Platform.

Issuing Agency

Mississippi State University

Location

Mississippi

Published Date

Jan 22, 2026

Closing Date

Feb 18, 2026

Government Level

State & Local

Status

Closed

Ref. #

Bid MSU2025041

Original Source

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Bid Documents

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Project Description

Submission Deadline Wed February 18th, 2026 at 2:00 pm

Bid MSU2025041

Lifelong Learning & Continuing Education Management Platform.

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Mississippi State University

Request for Proposals (RFP) MSU2025041

Lifelong Learning & Continuing Education Management Platform

ISSUE DATE: January 26, 2026

ISSUING AGENCY: Office of Procurement and Contracts

Mississippi State University

405 Garrad Road East

Starkville, MS 39759

Sealed Proposals, subject to the conditions made a part hereof, will be received February 18,

2026 at 2:00 PM in the MSU Office of Procurement and Contracts, same address above,

for furnishing services and potentially, optional services as described herein.

IMPORTANT NOTE: Indicate firm name, and RFP number on the front of each sealed

proposal envelope or package.

All inquiries concerning this RFP should be directed to:

Caleb Alford

Office of Procurement and Contracts, (Same address above)

calford@procurement.msstate.edu

662-325-2550

Any addendum associated with this RFP will be posted at

http://www.procurement.msstate.edu/procurement/bids/index.php located under RFP

MSU2025041. It is the respondent’s responsibility to assure that all addenda have been

reviewed and if applicable, signed and returned.

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1. UNIVERSITY OVERVIEW

Mississippi State University (MSU) is a comprehensive land grant university of 21,500+

students and approximately 5,000 faculty and staff. The main campus is located adjacent to the

community of Starkville in northeast Mississippi, with a remote campus located in Meridian

with an enrollment of around 700 students. Additionally, the university operates several remote

agricultural experiment stations and has an Extension office located in each of the eighty-two

Mississippi counties.

Additional information about MSU can be found at our website www.msstate.edu.

2. INVITATION TO SUBMIT PROPOSAL ON RFP

MSU invites qualified vendors to submit proposals to provide a modern, comprehensive

solution to support the management of continuing education, professional development, and

non-credit programs. The University seeks a platform designed to improve operational

efficiency, enhance learner engagement, and provide an integrated experience for students,

faculty, and administrative staff. The intent of this Request for Proposals (RFP) is to identify a

proven, higher education–focused partner capable of delivering, implementing, and supporting

a solution that aligns with MSU’s commitment for expanding lifelong learning opportunities.

3. SCOPE OF SERVICES REQUIRED

a) Functional Requirements

• Learner Enrollment and Registration

o Online self-service registration for individuals and groups

o Real-time course availability and enrollment limits

o Waitlist management and automated notifications

o Secure online payment processing and refunds

o Support for discounts, promo codes, cart add-ons, and third-party billing

(e.g., employers, agencies)

o Ability to register on behalf of others (corporate or departmental

administrators)

o Capability for anonymous invoicing, billing, and payment

• Course and Program Management

o Flexible setup for courses, programs, certificates, and micro credentials

o Tools for course scheduling, catalog management, and section cloning

o Integration with MSU’s learning management system, Canvas

o Configurable approval workflows for new courses and updates

o Automated communication of course details, reminders, and cancellations

• Student Experience and Engagement

o Modern, responsive, and accessible student portal

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o Personalized dashboard for registrations, transcripts, certificates, and

payments

o Ability to issue and verify digital badges or certificates

o Communication tools for automated emails, texts, notifications, and

marketing outreach

o Mobile-friendly design with ADA/WCAG compliance

• Financial Management

o Integration with institutional financial system (Banner) and primary payment

processor (Nelnet)

o Deferred, installment, and employer-sponsored payment options

o Flexibility to support additional payment methods and processes beyond

primary processor

o Automated invoice generation, reconciliation, and refunds

o Audit trail for all financial transactions

• Corporate and Contract Training

o Tools for managing corporate clients, contracts, and pricing agreements

o Ability to enroll large groups or cohorts under a single organization account

o Tracking and reporting by organization, contract, and learner outcomes

o Option to generate custom proposals and invoices for partners

• Administration and Configuration

o Role-based access controls for staff and instructors

o Configurable workflows and approval routing

o Audit logging and version tracking for administrative changes

o Flexible branding and customization options without custom code

o Cloud-based deployment with regular updates and maintenance

b) Users Requirements

• No restriction on the number of users

• User permissions and access to the system functions must be role-based

o allowing individuals to be assigned multiple roles as needed

o role-based permissions will govern each user’s ability to add, edit, and view

information within the system.

c) Reporting and Analytics

• Standard and ad-hoc reporting for enrollment, revenue, demographics, and outcomes

• Configurable dashboards with export options (Excel, CSV, PDF)

• Data visualization and trend analysis

• APIs or data feeds to institutional reporting tools (e.g., Power BI, Tableau)

• Reporting/Forms, Custom Fields, Files:

o Reports should be provided in multiple formats. Most reports, if not all,

should be viewable on screen with options to download in Excel, PDF, CSV,

Word (.doc/.rtf), or API access.

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o The system should have the ability to create custom fields by select users and

system administrators

o The bidder should explain in detail the reporting function of the system

d) Technical Requirements

• System Architecture and Hosting

o Cloud-based, vendor-hosted Software-as-a-Service (SaaS) solution preferred

o 99.9% or higher system availability (excluding scheduled maintenance)

o Scalable architecture capable of supporting future growth in users and

transactions

o Secure, redundant data centers with disaster recovery and business continuity

plans

• Security and Compliance

o System must be secure and meet all local, state, and federal data security

standards.

o Provide applicable certifications such as SOC2 documentation.

o Provide a statement stating whether your company is compliant with

FERPA, GDPR, GLBA, NACH and Red Flag Regulation requirements.

o Role-based access controls and configurable user permissions

o Multi-factor authentication (MFA) support for administrative users

• Integration and Interoperability

o Standards-based APIs (REST, JSON, XML, or equivalent) for bi-directional

data exchange

o Integration with student information systems, Ellucian Banner

o Integration with learning management systems, CanvasIntegration with

University directory and email/calendar sync, Microsoft 365

o Ability to integrate with CRM platforms, Slate

o Support for Single Sign-On (SSO) via SAML

o Support for Multi-Factor Authentication

o Integration with MSU credit card payment system, Nelnet.

• Data Management and Reporting

o Secure APIs and data connectors for institutional data warehouse integration

o Support for scheduled data extracts and real-time synchronization

o Configurable data retention and purge policies aligned with institutional

standards

o Capability for ad-hoc queries and custom report creation by authorized users

o Data export options in multiple formats (CSV, XML, JSON, Excel)

• Performance and Reliability

o Average system response time under three seconds for standard user

transactions

o Load balancing and performance optimization for peak registration periods

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o Proactive monitoring with notification of outages or degradation

o Vendor-managed maintenance and upgrades with advance notification and

rollback procedures

• Implementation and Support

o Clearly defined implementation methodology, including configuration,

testing, and training

o Dedicated project manager and implementation support team

o Access to sandbox or test environment for validation and training

o Ongoing product support through help desk, knowledge base, and online

ticketing system

o Defined service level agreements (SLAs) for response and resolution times

o Regular software updates and enhancements with minimal downtime

o Must provide a minimum response time of 48 hours for general support

inquiries

• Accessibility and Usability

o Supply Voluntary Product Accessibility Template (VPAT) that covers all

software user interfaces.

o WCAG 2.1 AA compliance across all user interfaces

o Mobile-responsive design supporting current versions of major browsers

o Intuitive navigation for both learners and administrators

• Technical Documentation and Training

o Comprehensive system and API documentation

o User manuals and online knowledge base available to institutional

administrators

o Training materials and resources for staff, instructors, and learners

o Availability of vendor-led training during implementation and post-launch

e) Additional Requirements

• Dedicated consultant for ongoing support and feedback

• No less than three references and contact information for references from

R1/“Research Highest” universities with an enrollment of 20,000 or more students

• Ownership rights to all data, inputs, and outputs are retained by MSU.

MSU currently utilizes Modern Campus for this lifelong learning and continuing

education platform. Any proposed software solution must include pricing for the seamless

migration of all data from Modern Campus to the new platform, ensuring that no data is

lost during the transition.

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Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 611430Professional and Management Development Training
• NAICS 611710Educational Support Services

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