Project Information

Bid Title

Request for Information: Pencom 911/Jeffcom 911 CAD System Upgrade

Issuing Agency

City of Port Angeles

Location

Washington

Published Date

Apr 14, 2026

Closing Date

May 12, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFI-2026-16

Original Source

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Bid Documents

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Project Description

Bid Number:	RFI-2026-16
Bid Title:	Request for Information: Pencom 911/Jeffcom 911 CAD System Upgrade
Category:	Public Works
Status:	Open

Description: Request for Information (RFI) is to determine if a cloud native public safety suite will improve 911 safety call centers operational capacity and efficiency. Direct all questions and information submittals to Jordan Lemon at For security reasons, you must enable JavaScript to view this E-mail address. . RFI due: 3:00 PM, May 12, 2026. Publication Date/Time: 4/14/2026 12:00 PM Closing Date/Time: 5/12/2026 3:00 PM Related Documents: RFI 2026-16 Pencom 911_Jeffcom 911 CAD System Upgrade Attachment Pencom Jeffcom 911 RFI Technical specifications

Attachment Preview

REQUEST FOR INFORMATION

Pencom 911/Jeffcom 911 CAD System Upgrade

Port Angeles Police Department

321 E. 5th Street

Port Angeles, WA 98362

RFI Number: RFI-2026-16

Advertisement Date: April 14, 2026

RFI Due Date: May 12, 2026, 3:00 PM (PDT)

This is a request for information (RFI) only. This RFI is issued solely for information and budget

purposes. It does not commit City of Port Angeles (City) to contract for any supply or service. Further,

the City is not at this time seeking proposals and will not accept unsolicited proposals. This RFI should

not be construed as a means to pre-qualify vendors. This RFI is not a selection process for a technology

or consultant contract. Respondees are advised that City will not pay for any information or

administrative costs incurred in response to the RFI, all costs associated with responding to this RFI will

be solely at the interested party’s expense.

Project Manager: Jordon Lemon, Systems Coordinator Pencom 911 jlemon@pencom.us.

Questions: Any questions regarding this RFI shall be submitted in writing to the Project Manager, Jordon

Lemon at jlemon@pencom.us.

Submittals Information: Responses must be received by the City no later than the date specified

above or as amended through addendum. The Submittal Cover Page must accompany all submittals.

Information may be submitted by email to address:

Email address: jlemon@pencom.us

Subject Line: Pencom 911/Jeffcom 911 CAD System Upgrade

Disclaimer: This RFI is issued solely for information and planning purposes and does not constitute a

solicitation. Responses to this notice are not offers and cannot be accepted by the City to form a binding

contract. Respondents are solely responsible for all expenses associated with responding to this RFI.

Public Disclosure of Proposals: Information submittals received by City in response to this RFI become

public records and are subject to Chapter 42.56 RCW, the Public Records Act. The Submitter should

clearly identify in its information response any specific information that it claims to be confidential or

proprietary. Upon receipt of any information submittals, the submittals shall be available for inspection

and copying by the public. If the City receives a Public Records Act request to view the information so

marked in the respondent’s information submittal its sole obligations shall be to notify the Submitter (1)

of the request and (2) of the date that such information will be released to the requester unless the

Submitter obtains a court order to enjoin that disclosure pursuant to RCW 42.56.540. If the Submitter

fails to timely obtain a court order enjoining disclosure, the City will release the requested information on

the date specified.

Page 1 of 4

INTRODUCTION AND PURPOSE

The City’s Pencom 911, a division of the Police Department and Jeffcom 911, Jefferson County are

assessing whether the use of a Cloud Native public safety suite would provide a better operational

capability for each dispatch center. Pencom 911 / Jeffcom 911 are developing its requirements for

Computer Automated Dispatch system. The purpose of this Request for Information (RFI) is to gather

information to assist the City in formulating its requirements and identify qualified firms who are able to

meet our requirements.

The purpose of this Request for Information (RFI) is to help the City meet the original goals of the 911

dispatching, public safety service and providing better software capabilities to first responders within

Clallam and Jefferson Counties. This RFI is to gather additional information to help the City understand

the capabilities of cloud native software and related software packages and to identify qualified vendors

who might be able to meet our future requirements.

While this RFI focuses on cloud native infrastructure, the City remains open to alternative ideas and

considerations. Respondents are encouraged to provide information about server infrastructure or

alternative methodologies that can help assess whether solutions exist that might meet the needs.

BACKGROUND

1. General Conditions

a. Intent: It is the intent of this RFI to secure information from a vendor to that can provide

Public Safety Software, specifically, Computer Aided Dispatch (CAD), Law Enforcement

Records Management (LERMS), Fire Records Management System (FRMS), Jail

Management Software (JMS), and Mobile Data Software (MDS).

b. Infrastructure

i. PenCom 911 & Jeffcom 911 highly prefer a cloud-native solution, not cloud-hosted

or client-server.

ii. Although companies may not currently offer all of the products needed or full

functionality preferred, we are open to offers that may include a phased approach

to complete the products/functionality over the course of the project.

c. Vendor requirements:

i. Has been in business for over 2 years

ii. Has extensive knowledge in public safety software projects involving the above

projects

iii. Specific knowledge and expertise in the interoperability of disparate software

systems being interfaced or integrated together

iv. The vendor must have extensive experience in similar public safety software

projects

2. Responses shall include the full implementation and acceptance of the following solutions from

preferably a single-source software vendor that provides single-sign-on capabilities:

a. Computer Aided Dispatch for Law Enforcement, Fire and EMS

b. Law Enforcement Records Management Software (LERMS)

Page 2 of 4

c. Jail Management Software

d. Mobile Data Software

e. Fire Records Management Software (FRMS)

i. Bidding FRMS is not mandatory to be able to bid

ii. If this option is not offered by the vendor, they can partner with a company to bid all

iii. Companies that provide FRMS can provide a proposal for only FRMS

f. See Section 12 for Technical Specifications

g. Pencom 911 and Jeffcom 911 desire a cloud native solution. Please provide detailed

information on your platforms architecture and database, regardless of if it is cloud

based or not.

ATTACHMENT: Pencom Jeffcom 911 RFI Technical Specifications

RESPONSE FORMAT

All vendors with an appropriate service/product relating to the requirements set forth in the Scope of

services, and technical specifications above are invited to submit a Capability Statement and contact

information. The Capability Statement should discuss the service/product’s capabilities as against the

potential requirements, the service/product’s system requirements, the product’s integration

specification, as outlined within the technical specifications document, budgetary costs and any other

specific and pertinent information that would enhance the City’s understanding of the information

submitted.

PROVIDE THE FOLLOWING:

1. Cover Page: complete and include the Submittal Cover Page below signed by authorized official.

2. Page limit: none

3. Table of Contents

4. Executive Summary

5. Firm Experience – years in business, description of

6. Response Detail for Solution Capabilities

a. Provide a general overview of proposed solution and include context diagram or system

context diagram

b. Describe roles

c. Describe the display capabilities with the proposed solution on various devices

7. Response Detail for Solution Implementation Approach

a. Describe methodology – baseline functionality, upcoming releases, and development

requirement.

b. Typical staffing model

c. Architecture options

d. Estimated costs range

8. Describe user authentication and service/support, data agreements, and security

9. Provide any other information

Page 3 of 4

Submittal Cover Page

PENCOM 911/JEFFCOM 911 CAD SYSTEM UPGRADE

RFI-2026-16

(Respondees must use this form as cover sheet to the information submitted.)

COMPANY INFORMATION

COMPANY NAME

ADDRESS

CITY/STATE/ZIP

PHONE

EMAIL

Type of Business:  Corporation

 Partnership (general)  Partnership (limited)

 Sole Proprietorship  Limited Liability Company

The following information is optional:

Do you have a Washington State Unified Business Identifier (UBI) number? ___________

(List UBI Number if available)

Company’s Authorized Official:

Printed Name:

Title:

Signed by

Date

Page 4 of 4

Commodity Codes

• NAICS 238210Electrical Contractors and Other Wiring Installation Contractors
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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