Project Information

Bid Title

Collection Agency Services

Issuing Agency

City of Hayward

Location

California

Published Date

Dec 17, 2024

Closing Date

Jan 14, 2025

Government Level

State & Local

Status

Closed

Ref. #

25-036

Original Source

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Bid Documents

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Project Description

Project ID: 25-036

Title: Collection Agency Services

Addenda: 0

Release Date: 12/17/2024

Due Date: 1/14/2025

Post Information

Posted At:Tue, Dec 17, 2024 2:37 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

NOTICE IS HEREBY given that the City of Hayward invites sealed proposals for 25-036 Collection Agency Services . Each proposal shall be in accordance with the general provisions for purchase of work and services on file in the office of the Finance , 777 B Street , Hayward , CA 94541-5114 . All proposals must be submitted to the City's eProcurement Portal by 6:00 pm on Tuesday, January 14, 2025 and clearly identified with RFP title, number, company name and due date. It is the sole responsibility of the proposing firm to ensure that proposals are received prior to the closing time, as late bids will not be accepted and deemed nonresponsive.

The City provides billing for utilities (water/sewer), business licensing, excise tax, and other city services. The purpose of this RFP is to solicit prospective agencies that are interested in providing their collection services. While attempting to maximize the City’s collections, it is critical that this objective be achieved without negative exposure to the City and with careful consideration of consumer’s rights. The City firmly believes in a positive approach in dealing with debtors. The agency chosen shall conduct its collection business in a professional manner, which will preserve the dignity of the City and its relationship with its residents. Furthermore, the City’s commitment to a customer-focused approach must be honored throughout the collection cycle.

The successful bidder may be involved in the collection of accounts receivables for various City services including, but not limited to:

1. Utility Billing

2. Business License

3. Excise Tax

4. Miscellaneous Receivables

Background

The City is governed by a City Council / City Manager form of government. The City Council is made up of six members plus a mayor that serves as the head of the City Council. The City Council appoints a City Manager to oversee the City’s twelve departments.

Background Summary

• Population:144,186
• Number of Employees: 790.45
• Annual City Operating Budget (including General Fund): $239,923 M
• Annual General Fund Budget: $123,524 M
• Annual City Capital Budget: $106 M
• Fiscal Year: July 1 – June 30
• Number of Departments:14
• Governance Structure: City Council / City Manager
• Utility Customers: 34,000
• MOUs: 7
• Housing Units: 48,000

Additional information regarding the City of Hayward may be obtained at: http://www.hayward-ca.gov/about.shtm

Timeline

Release Project Date:

December 17, 2024

Question Submission Deadline:

January 6, 2025, 6:00pm

Question Response Deadline:

January 10, 2025, 5:00pm

Submission Deadline:

January 14, 2025, 6:00pm

Contractor Selection Date:

January 21, 2025

Commodity Codes

• NAICS 561440Collection Agencies

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