Project Information

Bid Title

Survey Services

Issuing Agency

Greater Cleveland Regional Transit Authority

Location

Ohio

Published Date

Mar 20, 2026

Closing Date

Apr 2, 2026

Government Level

State & Local

Status

Closed

Ref. #

2026-11

Original Source

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Bid Documents

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Project Description

Solicitation #: 2026-11

Issued: 2/23/2026

Pre-bid Meeting Location: 1240 West 6th St, Cleveland, OH 44113

Responses due: 04/02/2026, 10:00 AM

Location: 1240 West Sixth St, Cleveland OH 44113

Contract Administrator: S. Lawson

Phone: 216-356-3148

Description:

The Greater Cleveland Regional Transit Authority (GCRTA) invites proposals from customer satisfaction and community surveying firms that specialize in developing, administering, collecting, and analyzing surveys and survey data. The Authority will administer four (4) quarterly customer satisfaction surveys and two (2) semi-annual community value surveys each year. The customer survey evaluates customer satisfaction on each GCRTA transit mode (Fixed Route Bus, Rail, Bus Rapid Transit (BRT), and Paratransit). The community survey canvasses Cuyahoga County (GCRTA's service area) to obtain data from the community related to perceptions of GCRTA's performance and value. Survey analyses will result in updating scorecards, creating report metrics, and documenting performance in 2026. This work will continue GCRTA's culture of ownership, continuous improvement, and performance management by identifying and tracking measurable goals and success outcomes.

Commodity Codes

• NAICS 541370Surveying and Mapping (except Geophysical) Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541910Marketing Research and Public Opinion Polling

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