Project Information

Bid Title

IT Service Management Platform

Issuing Agency

Valencia Community College

Location

Florida

Published Date

Jul 31, 2025

Closing Date

Aug 26, 2025

Government Level

State & Local

Status

Closed

Ref. #

RFI 2026-15

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Status	:	Active
Fiscal Year	:	2026
Primary Contact	:	Christy Colgan
Secondary Contact	:
Title	:	IT Service Management Platform
Number	:	RFI 2026-15
Type	:	Request for Information
Online RFQuote	:	Yes
Department	:
Notes	:	THIS IS A REQUEST FOR INFORMATION (RFI) AS DEFINED IN SECTION 287.012 (22), FLORIDA STATUTES. This RFI is issued solely for information and planning purposes. It does not constitute or promise to issue a formal solicitation (Request for Proposal (RFP) or Invitation to Negotiate (ITN)) in the future. Valencia College is requesting information and industry insight on a new IT Service Management (ITSM) and Customer Service Management (CSM) platform which may support the objectives and requirements listed herein.
Piggyback Solicitation	:	No
Insurance Required	:	No
Bid Bond Required	:	No
Bid Bond Amount	:
Broadcast Date	:	7/31/2025 8:00 AM
Question End Date	:	8/14/2025 10:00 AM
Due Date	:	8/26/2025 10:00 AM
Opening Date	:
Anticipated Award Date	:

Code	Description
[918-90]	Strategic Technology Planning and Consulting Services
[208-32]	Customer Relationship Management Software (CRM)
[918-71]	IT Consulting
[208-80]	Software, Microcomputer (Not Otherwise Classified)
[208-81]	Software For Computer Software Training
[208-88]	Software, Monitoring
[209-83]	Software, Mini/Mainframe Computer (Not Otherwise Classified)
[209-87]	Software, Mini/Mainframe Computer (Not Otherwise Classified)
[920-45]	Software Maintenance/Support
[920-46]	Software Updating Services
[204-29]	Data/File Security Hardware/Software, to Include Encryption
[204-47]	Integrated Hardware-Software I.T. Solution (Microcomputer)
[205-29]	Data/File Security Hardware/Software, to Include Encryption, Environmentally Certified Products
[205-47]	Integrated Hardware-Software I.T. Solution (Microcomputer), Environmentally Certified Products
[206-55]	Integrated Hardware-Software I.T. Solution (Mini/Mainframe Computer)
[208-11]	Application Software, Microcomputer
[208-20]	Business Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, etc.
[208-21]	Business Intelligence Software
[208-45]	Expert System Software
[208-67]	Programming: Basic, Assembler, Computer Assisted Software Engineering Tools (CASE), Libraries, etc.
[209-12]	Application Software, Mainframe Computer (Incl. Cobal)
[209-13]	Application Software, Minicomputer
[209-37]	Data Processing Software, Mini/Mainframe Computer
[209-38]	Database Software
[209-46]	Expert System Software
[918-29]	Computer Software Consulting
[920-14]	Applications Software (For Minicomputer Systems)
[920-15]	Assessment and Profiling Services of Software
[920-4]	Applications Software (For Main Frame Systems)
[920-49]	Systems/Executive Software, Main Frame
[920-56]	Systems/Executive Software, Microcomputer
[920-63]	Systems/Executive Software, Minicomputer
[920-7]	Applications Software for Microcomputer Systems: Business, Mathematical/Statistical, Medical, Scientific, etc.

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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