Project Information

Bid Title

IVR Configuration Review and Improvement Services

Issuing Agency

Philadelphia Gas Works (PGW)

Location

Pennsylvania

Published Date

Sep 9, 2025

Closing Date

Sep 29, 2025

Government Level

State & Local

Status

Closed

Ref. #

35743

Original Source

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Project Description

Number

35743

Title

IVR Configuration Review and Improvement Services

Available Date

9/9/2025 4:00 PM

Clarification Deadline

9/15/2025 2:00 PM

Due Date

9/29/2025 12:00 AM

Contact Information

LI.DENG@PGWORKS.COM;

PROCUREMENT@PGWORKS.COM

Bid Type

RFP

Bill To

Appoinvoices@pgworks.com,
800 W. Montgomery Ave - Attn: Accounting,
Philadelphia , Philadelphia PA 19122 US

Ship To

North Operations Center,
5000 Summerdale Avenue,
Philadelphia, PA 19124 US

Description

Notice is hereby given that Philadelphia Gas Works (“PGW”) will receive sealed proposals on or before September 29, 2:00 p.m. Eastern Time, via pgw.procureware.com, for a vendor to provide IVR configuration review and improvement services.

This document outlines PGW’s objectives, describes the general characteristics of the services to be provided, and (without being exhaustive) outlines the principal obligations of PGW and the selected Proposer.

Questions concerning this Request for Proposals shall be directed in writing to PGW via pgw.procureware.com. Proposers may not contact PGW personnel regarding this RFP other than through pgw.procureware.com.

1.1 Schedule of Events

The projectedschedule of events for this Request for Proposals is as follows:

Issue Date of the RFP .................................................................. September 9, 2025

Questions and requests for clarification or information
must be received, via pgw.procureware.com, by 2 p.m. .............. September 15, 2025

Mandatory Telephone Conference, 11:00 a.m. ............................ September 18, 2025

Procureware registration deadline ................................................ Not later than 3 business

days before Proposal Submission Due Date

Proposal Submission Due Date - Proposal
must be received, via pgw.procureware.com

as required by Section 3.1.2,

by 2:00 p.m. .................................................................................. September 29, 2025

Contract Start Date ....................................................................... As soon as possible after

the proposer selection and

contract negotiation

The Mandatory Telephone Conference is scheduled for 11:00 a.m. on September 18, 2025, to answer questions and requests for clarification. Proposers should dial as follows:

Call In Number: +1 267-857-3813, Conference ID: 120 564 623#

These dates are estimates only and PGW reserves the right to alter this schedule as it deems necessary or appropriate.

ANY QUESTIONS REGARDING THIS OPPORTUNITY MUST BE SUBMITTED NO LATER THAN

9/15/2025 2:00 PM

Commodity Codes

• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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