Project Information

Bid Title

OMBUDSMAN PROGRAM

Issuing Agency

Alameda County

Location

California

Published Date

Mar 27, 2026

Closing Date

May 1, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP #2026-ACSSA-AAA-OMB

Original Source

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Bid Documents

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Project Description

Contracting opportunity

Bid Number RFP #2026-ACSSA-AAA-OMB

OMBUDSMAN PROGRAM

• Category

  Professional Services

• Due Date/Time

  05/01/2026
  
  2:00 PM
  

• Contact Person

  
  Jose Villaflor
  
  
  510.268.2454
  

• Estimated Award Date

  06/01/2026

• Special Notes/ Comments

  Please visit the website listed below for more information and download all project-related documents.

• Links:

  /do-business-with-us/contracting-opportunities/

Posted Date

03/27/2026

Project Related Documents

• Request for Interest/ Proposal/Quotation (RFI/P/Q)

  3184_RFPNo.2026-ACSSA-AAA-OMB_03232026.docx.pdf

• RFP/Q Addendum

  3184_AAAProviderBudgetTemplate03172026.pdf 3184_AAAProviderBudgetTemplate03172026.xlsx

Attachment Preview

COUNTY OF ALAMEDA

REQUEST FOR PROPOSAL NO. 2026-ACSSA-AAA-OMB

for

OMBUDSMAN PROGRAM

For complete information regarding this project, see Request for Proposal (RFP) posted at

Alameda County Contracting Opportunities [https://gsa.acgov.org/do-business-with-

us/contracting-opportunities/] or contact the County representative listed below.

Thank you for your interest!

Contact Person: Jose Villaflor, Program Financial Specialist

Phone Number: (510) 268-2454

Email Address: jovillaf@acgov.org

Alameda County Social Services Agency (ACSSA) – Finance Department / Contracts Office

RESPONSE DUE

by

2:00 p.m.

on

MAY 1, 2026

By Mail:

Alameda County Social Services Agency / Contracts Office

RFP No. 2026-ACSSA-AAA-OMB

Ombudsman Program

Attn: Jose Villaflor

1111 Jackson St., Suite 103

Oakland, CA 94612

or

Schedule an appointment to drop off your submission

Alameda County is committed to reducing environmental impacts across our entire supply

chain. If printing this document, please print only what you need, print double-sided, and use

recycled-content paper

CALENDAR OF EVENTS

REQUEST FOR PROPOSAL NO. 2026-ACSSA-AAA-OMB

OMBUDSMAN PROGRAM

EVENT

DATE/LOCATION

RFP Issued

March 27, 2026

Networking/Bidders Conference No. 1

April 1, 2026, 11:00 a.m. – 12:00 p.m. (PST)

https://teams.microsoft.com/meet/2595343546743

0?p=DNYBRt3TYQH2axpyq6

Meeting ID: 259 534 354 674 30

Passcode: N6rX7Kc9

Dial in by phone

+1 415-915-3950,,545229615# United States, San

Francisco

(888) 715-8170,,545229615# United States (Toll-

free)

Find a local number

Phone conference ID: 545 229 615#

April 2, 2026, 3:00 p.m. – 4:00 p.m. (PST)

https://teams.microsoft.com/meet/2915495860773

5?p=TBYjcr24aGElgzqBJM

Meeting ID: 291 549 586 077 35

Passcode: wp7f4DN6

Networking/Bidders Conference No. 2

Dial in by phone

+1 415-915-3950,,438100312# United States, San

Francisco

(888) 715-8170,,438100312# United States (Toll-

free)

Find a local number

Phone conference ID: 438 100 312#

Written Questions Due via Email:

jovillaf@acgov.org

April 2, 2026 by 5:00 p.m.

Bidders Conferences List of Attendees

Issued

April 10, 2026

Addendum Issued [only if necessary to amend

RFP]

April 10, 2026

Questions & Answers Issued

April 10, 2026

RFP No. 2026-ACSSA-AAA-OMB

Page 2

Response Due

Evaluation Period

Notice of Intent to Award Issued

Board of Supervisors Consideration

Award Date

Contract Start Date

May 1, 2026 by 2:00 p.m.

May 1, 2026 through May 22, 2026

June 2026

(This date has not been finalized. The actual

date will be provided once available)

July 1, 2026

NOTE: All dates are tentative and subject to change.

Specifications, Terms, and Conditions

for RFP No. 2026-ACSSA-AAA-OMB

COUNTY OF ALAMEDA

REQUEST FOR PROPOSAL NO. 2026-ACSSA-AAA-OMB

SPECIFICATIONS, TERMS, AND CONDITIONS

for

OMBUDSMAN PROGRAM

under

TITLES IIIB AND VIIB, OLDER AMERICANS ACT, as amended in 2020

MELLO-GRANLUND OLDER CALIFORNIANS ACT of 1996

TABLE OF CONTENTS

Page

CALENDAR OF EVENTS ........................................................................................................... 2

I. STATEMENT OF WORK................................................................................................. 5

A. BACKGROUND .........................................................................................................5

B. INTENT ....................................................................................................................6

C. SCOPE......................................................................................................................7

D. DELIVERABLES / REPORTS / RESULT BASED ACCOUNTABILITY..............................10

E. NETWORKING/BIDDERS CONFERENCES ................................................................11

II. COUNTY PROCEDURES, TERMS, AND CONDITIONS .................................................... 12

F. EVALUATION CRITERIA/SELECTION COMMITTEE ..................................................12

G. CONTRACT EVALUATION AND ASSESSMENT.........................................................19

H. NOTICE OF INTENT TO AWARD .............................................................................20

I. BID PROTEST/APPEALS PROCESS...........................................................................20

J. TERM/TERMINATION/RENEWAL...........................................................................23

K. PRICING .................................................................................................................23

L. AWARD..................................................................................................................25

M. METHOD OF ORDERING ........................................................................................27

N. INVOICING.............................................................................................................27

O. LIQUIDATED DAMAGES .........................................................................................28

P. COMMUNICATION REQUIREMENTS......................................................................29

Q. ACCOUNT MANAGER / SUPPORT STAFF ...............................................................29

III. INSTRUCTIONS TO BIDDERS ....................................................................................... 29

R. COUNTY CONTACTS...............................................................................................29

S. SUBMITTAL OF PROPOSALS...................................................................................30

ATTACHMENTS

EXHIBIT A BIDDERS RESPONSE PACKET

EXHIBIT B BUDGET INSTRUCTIONS

EXHIBIT B-1 BUDGET TEMPLATE (separate excel file attachment)

RFP No. 2026-ACSSA-AAA-OMB

Page 3

Specifications, Terms, and Conditions

for RFP No. 2026-ACSSA-AAA-OMB

EXHIBIT C INSURANCE REQUIREMENTS

EXHIBIT D DATA REPORTING REQUIREMENTS

EXHIBIT E EMERGENCY PREPAREDNESS

EXHIBIT F REFERENCES

EXCEPTIONS, CLARIFICATIONS, AMENDMENTS

DEBARMENT AND SUSPENSION CERTIFICATION

EXHIBIT G ADDITIONAL CONTRACT PROVISIONS – FEDERAL PROVISION

EXHIBIT G-1 CERTIFICATION FOR CONTRACTS, GRANTS, LOANS, AND COOPERATIVE

AGREEMENTS-CERTIFICATION REGARDING LOBBYING (APPENDIX A, 44

C.F.R.PART 18)

RFP No. 2026-ACSSA-AAA-OMB

Page 4

Commodity Codes

• NAICS 541990All Other Professional, Scientific, and Technical Services

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