Project Information

Bid Title

26-275 Utilities Billing Customer Information System

Issuing Agency

State Government of Georgia

Location

Georgia

Published Date

Jul 24, 2026

Closing Date

Aug 26, 2026

Government Level

State & Local

Status

Closed

Ref. #

PE-72155-NONST-2026-000000197

Original Source

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Bid Documents

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Project Description

Event ID	Event Title	Government Entity	Start Date (ET)	End Date (ET)
PE-72155-NONST-2026-000000197	26-275 Utilities Billing Customer Information System	Augusta, City Of	Jul 24, 2026 @ 05:24 PM	Aug 26, 2026 @ 11:00 AM

26-275 Utilities Billing Customer Information System

Start Date: Jul 24, 2026 @ 05:24 PM ET

End Date:
Aug 26, 2026 @ 11:00 AM ET

Event ID: PE-72155-NONST-2026-000000197

Event Type: Non-State Agency

Event Status: Open

Purchase Type: Non-State Agency

Category Type: Information Technology

Government Type: city

Fiscal Year: 2026

Agency Site: Link

Description

The purpose of this RFP is to obtain proposals for a utility billing software and Customer Information System (CIS) that will meet all core functions as defined in the requirements and keep pace with Augusta¿s current and future needs. The software must integrate all aspects of our utility services including customer account management, billing and collections, meter reading systems and software, asset and work order management software, and customer payment and portal systems. It is expected that the selected vendor will assume responsibility for leading the implementation of the software solution in partnership with an Augusta appointed project manager, including any data conversion that may be required to transition from the current software. AUD may enter into a professional services agreement with the vendor that best meets our needs and provides the best value inclusive of implementation, data conversion and migration, training, and support.

NIGP Codes

Code	Description
91164	C.I.P., Utilities
20810	Accounting/Financial: Bookkeeping, Billing and Invoicing, Budgeting, Payroll, Taxes, etc., Microcomp
20811	Application Software, (Not Otherwise Classified), Microcomputer
20812	Architectural Software, Microcomputer
20815	Aviation Software, Flight Control, Ground Support, Testing, etc., Microcomputer
20818	Bar Code Software, Microcomputer
20819	Biometric Authentication System Software, Microcomputer
20820	Business Software, Misc.: Agenda, Labels, Mail List, Planning, Scheduling, etc., Microcomputer
20821	Business Intelligence Software, Microcomputer
20827	Communications: Networking, Linking, etc. (Includes Clustering Software), Microcomputer
20830	Computer Aided Design (CAD) and Vectorization Software, Microcomputer
20831	Course Evaluation Software, Microcomputer
20832	Customer Relationship Management Software (CRM), Microcomputer
20834	Customer Flow Management System (Queuing System) Including Parts, Labor and Installation
20836	Data Processing Software, Microcomputer
20837	Database Software, Microcomputer
20839	Desktop Publishing, Microcomputer
20840	Driver and Hardware Support Programs, Microcomputer
20841	Engineering Software, Microcomputer
20842	EDI (Electronic Data Interchange) Translator Software, Microcomputer
20843	Educational: eLearning, Foreign Languages, Math, Science, Social Studies, etc., Microcomputer
20844	E-Mail Software, Microcomputer
20845	Expert System Software, Microcomputer
20846	E-Commerce Software, Microcomputer
20847	Games: Adventure, Board, Puzzles, Strategy, etc. (See 037-84; 209-48; 785-53; and 805-51 for other t
20850	Graphics: Clip Art, Demos, Presentation, Slide Shows, etc., Microcomputer
20851	Human Resources Software, Microcomputer
20853	Integrated Software, Microcomputer
20854	Internet, Web Site and Mobile Application Development Software, Microcomputer
20855	Inventory Management Software, Microcomputer
20856	Logistics and Supply Chain Software, Microcomputer
20857	Law Enforcement Software, Microcomputer
20858	Language Translation Software, Microcomputer
20859	Library Information Management and Library Catalog Database Software, Microcomputer
20860	Medical Software, All Types, Microcomputer
20861	OCR and Scanner Software, Microcomputer
20862	Photo Identification Software, Microcomputer
20863	Personnel Software, Microcomputer
20864	Postage/Mailing and Shipping Software, Microcomputer
20865	Point of Sale Software, Microcomputer
20866	Professional: Computer Training, E-learning, Hospital/Pharmacy, Legal, etc. Software, Microcomputer
20867	Programming: Basic, Assembler, Computer Assisted Software Engineering Tools (CASE), Libraries, etc.,
20868	Project Management Software, Microcomputer
20870	Printing Software, Microcomputer
20871	Procurement Software, Microcomputer
20872	Procurement and Accounting Taxonomy Software, Microcomputer
20876	Real Estate/Property Management Software, Microcomputer
20877	Recycled Software, Microcomputer
20878	Redaction, De-identification Software
20879	RPA Software, Microcomputer
20880	Software, Microcomputer (Not Otherwise Classified)
20881	Software For Computer Software Training, Microcomputer
20882	Scientific, Statistical, Engineering, Mathematical, and Mapping Software, Including Photogrammetry,
20883	Shipping, Postal Management and Address Verification Software, Microcomputer
20884	Spreadsheet Software, Microcomputer
20885	Surveying Systems Software, Microcomputer
20886	Sound or Music Editing Software, Microcomputer
20887	Tools, Programming and Case Software, Microcomputer
20888	Software, Monitoring, Microcomputer
20889	Threat Alert Software, Microcomputer
20890	Utilities: Back-up, Batch File, Firewall, Menus, Operating System, Network Operating System, Network
20894	Word Processing, Text Editors, Spell Checkers, Microcomputer
20911	Accounting/Financial: Bookkeeping, Billing and Invoicing, Budgeting, Payroll, Taxes, etc., Mainframe

BuyerContact:

Tywanna Scott
tscott@augustaga.gov

7068212355

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