Project Information

Bid Title

Request for Proposal for Call Center Services

Issuing Agency

County of San Mateo

Location

California

Published Date

Aug 10, 2026

Closing Date

Sep 18, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Project ID:

Title: Request for Proposal for Call Center Services

Addenda: 0

Release Date: 8/10/2026

Due Date: 9/18/2026

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Request for Proposal for Call Center Services

Request for Proposals

Health - Aging and Disability Services

91520

Release Date: Monday, August 10, 2026

· Due Date: Friday, September 18, 2026 5:00pm

Posted Monday, August 10, 2026 9:43am

All dates & times in Pacific Time

Draft Response Events RSVP No Bid38 days, 22 hours, 31 minutes

Post Information

Posted At:Mon, Aug 10, 2026 9:43 AM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

San Mateo County Aging and Disability Services (ADS) is soliciting proposals from qualified firms to provide call center services in support of ADS operations. The selected contractor shall provide professional, responsive, and reliable call center services for inbound and outbound communications, including after-hours, weekend, holiday, and business hour overflow coverage, as required by the County. The contractor shall ensure service continuity, accurate message intake and relay, and compliance with all applicable legal and operational requirements.

Background

Aging and Disability Services (ADS): San Mateo County ADS is a division of San Mateo County Health . The Division provides a wide range of services to assist seniors, people with disabilities and dependent adults to live safely and independently in the community, as well as services associated with administering the estates of deceased persons for whom there is no one able or willing to serve as administrator. With regard to services to seniors, ADS’s overall goal is to develop an integrated long-term supportive services system for older adults and adults with disabilities that is person-centered and responsive to the individual needs of older adults and adults with disabilities, focused on coordinated home and community-based services to maintain individuals in community settings, and flexible in its use of resources while reducing administrative duplication, complexity and fragmentation. The Division provides direct services which include centralized intake and referral; assessment and consultation; protective and supportive services and case management.

Timeline

RFP Released:

August 10, 2026

Pre-Proposal Meeting (Non-Mandatory):

August 27, 2026, 11:00am

Teams, please contact Elaine Wang at ewang1@smcgov.org

Deadline for Questions and Comments:

September 11, 2026, 5:00pm

Proposal Due Date and Time:

September 18, 2026, 5:00pm

Potential Demo:

October 2, 2026, 2:00pm

Anticipated Contract Award Date:

December 1, 2026

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services

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