Project Information

Bid Title

25026 RFI Advanced Contact System Training Application

Issuing Agency

North Texas Tollway Authority

Location

Texas

Published Date

Jul 16, 2025

Closing Date

Jul 24, 2025

Government Level

State & Local

Status

Closed

Ref. #

B2500000925

Original Source

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Bid Documents

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Project Description

Header Information
Bid Number:	B2500000925	Description:	25026 RFI Advanced Contact System Training Application	Bid Opening Date:	07/24/2025 11:00:00 AM
Purchaser:	Kent Brown	Organization:	North Texas Tollway Authority
Department:	PROCURE - Procurement Services	Location:	CS - Customer Service
Fiscal Year:	25	Type Code:	RI - Request For Information	Allow Electronic Quote:	Yes
Alternate Id:		Required Date:		Available Date :	06/20/2025 09:11:10 AM
Info Contact:	kentb@ntta.org	Bid Type:	OPEN	Informal Bid Flag:	No
Purchase Method:	Open Market
Pre Bid Conference: July 7, 2025 at 1:00 p.m. CT. Join on your computer or mobile app. Use link included in RFI to join the meeting or call in (audio only) tel: +1 469-214-9499, Phone Conference ID: 241 185 726 732 2 Passcode: qQ6xe6pY Bulletin Desc: THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance.
Ship-to Address:	North Texas Tollway Authority Attn Procurement Services 5900 W. Plano Parkway Plano, TX 75093 US Email: bidpurchasing@ntta.org Phone: (214) 461-2000	Bill-to Address:	North Texas Tollway Authority 5900 W. Plano Parkway Plano, TX 75093 US Email: bidpurchasing@ntta.org Phone: (214) 461-2000	Print Format:	Bid Print New
File Attachments:	25026 Addendum 2 25026_Virtual Pre-Conference Presentation 25026 RFI Advanced Contact System Training Application NO BID FORM Need Help? Click Here. Marketplace Vendor Response Guide
Form Attachments:
Required Quote Attachments
NTTA Contract #:	25026-NTT-00-GS-CS
Amendments:	Amendment # Amendment Date Amendment Note 1 07/07/2025 01:19:16 PM Administrative - No associated addendum, added virtual pre-conference presentation. 2 07/15/2025 08:29:42 AM Addendum 2

Item # 1: ( 208 - 66 ) THIS IS A REQUEST FOR INFORMATION (RFI) ONLY to seek information on the potential use of AI-powered applications that use artificial intelligence to simulate real-world customer interactions, providing contact center agents with targeted feedback and personalized learning experiences to improve skills and performance. | NIGP Codes: 208-66, 208-81 | Project Estimate: $0 NIGP Code: 208-66 Professional: Computer Training, E-learning, Hospital/Pharmacy, Legal, etc. Software, Microcomputer Qty Unit Cost UOM Total Cost 1.0 EA - Each Manufacturer: Brand: Model: Make: Packaging:

Commodity Codes

• NAICS 541512Computer Systems Design Services
• NAICS 611420Computer Training
• NAICS 611430Professional and Management Development Training

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