Utilities Contact Center
Project Information
- Bid Title
- Utilities Contact Center
- Issuing Agency
- City of Cedar Rapids
- Location
- Iowa
- Published Date
- Sep 16, 2025
- Closing Date
- Oct 15, 2025
- Government Level
- State & Local
- Status
- Closed
- Ref. #
- PUR0725-024
- Original Source
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- Bid Inquiries
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- Bid Documents
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- Project Description
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Bid Information
Contact InformationType Request for Proposal Status Issued Number PUR0725-024 (Utilities Contact Center) Issue Date & Time 9/15/2025 05:16:35 PM (CT) Close Date & Time 10/15/2025 03:00:00 PM (CT) Question Cut Off Date 10/1/2025 03:00:00 PM (CT) Notes Notice of Request for Proposal
N otice is hereby given that sealed proposals will be received electronically before 3:00 p.m. CDT on Wednesday, October 15, 2025, for modernization of the existing call center platform, as requested by the City of Cedar Rapids Utilities Department . The City will only accept proposals submitted through the City’s Online E-Procurement portal system (Euna Procurement, powered by IonWave). Email, fax or hard copy Submittals are not acceptable.
Suppliers are solely responsible for correctly submitting their response into the electronic system (Euna Procurement, powered by IonWave). The City bears no responsibility for delays or errors in submittal of response by the Supplier.
Proposals will be opened on Wednesday, October 15, 2025, at 3:00 p.m. CDT ( our clock).
Proposals will be evaluated promptly after opening. After an award is made, a proposal summary will be sent to all companies who submitted a proposal. Proposal results will not be given over the telephone or prior to award. Proposals may be withdrawn any time prior to the scheduled closing time for receipt of proposals; no proposal may be modified or withdrawn for a period of sixty (60) calendar days thereafter.
Name Rebecca Johnson Address 101 First Street SE
Cedar Rapids, IA 52401Phone (319) 286-5062 Fax Email r.johnson2@cedar-rapids.org Bid DocumentsDocument name Format Bid Invitation
Acrobat / PDF BINVAVL 8719936 Bid AttachmentsFile Name Description File Size Certificate to Obtain Insurance - 0725-024.pdf
Certification of ability to obtain required insurance. 75 KB 327286 6916396 Insurance Requirements - 0725-024.pdf
Insurance requirements. 120 KB 327286 6916397 Local Preference.pdf
Local preference policy and forms. 511 KB 327286 6916398 Standard Terms and Conditions.pdf
Standard terms and conditions. 158 KB 327286 6916399 Evaluation Criteria Response Form - 0725-024.docx
Completed form shall be uploaded with proposal submittal. 55 KB 327286 6935850 Scope of Services and Specifications - 0725-024.pdf
Scope of services and specifications for modernization of Utilities Contact Center. 199 KB 327286 6935853 - Commodity Codes
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- NAICS 237110Water and Sewer Line and Related Structures Construction
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