Project Information

Bid Title

RFI 25NS0170 - CAB Integrated Telephony

Issuing Agency

State Government of California

Location

California

Published Date

Oct 27, 2025

Closing Date

Dec 19, 2025

Government Level

State & Local

Status

Closed

Ref. #

0000037090

Original Source

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Project Description

RFI 25NS0170 - CAB Integrated TelephonyDetails

Event ID
0000037090

Format/Type:
Request For Information / RFx

Published Date
10/27/2025  1:00PM PDT

Dept:
Public Utilities Commission

Event Version
1

Event End Date:
12/19/2025 12:00PM PST

Description:

The CPUC is seeking potential solutions from Contractors to implement a future CAB Integrated Telephony (CIT) system to efficiently implement and integrate telephony and customer relationship management (CRM) software to provide a complete call center solution.

UNSPSC Codes

UNSPSC Classification	UNSPSC Classification Description
81111500	Computer services - Software or hardware engineering
81111501	Computer services - Software or hardware engineering - Mainframe software applications design
81111504	Computer services - Software or hardware engineering - Application programming srvcs
81111507	Computer services - Software or hardware engineering - ERP or database applications programming srvcs
81111508	Computer services - Software or hardware engineering - Application implementation srvcs
81111511	Computer services - Software or hardware engineering - System or application programming management srvcs

Contact InformationRussell Lee
Phone :
415/703-1804

Email: russell.lee@cpuc.ca.gov russell.lee@cpuc.ca.gov

Pre Bid Conference (N/A)

Mandatory :
Non Mandatory
Date :

Time :

Location :

Comments :

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