Call Center Professional Support Services for NICE CXone

Project Information

Bid Title: Call Center Professional Support Services for NICE CXone
Issuing Agency: City of Louisville, Kentucky
Location: Kentucky
Published Date: Jun 8, 2025
Closing Date: Jun 27, 2025
Government Level: State & Local
Status: Closed
Ref. #: RFP250276
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Project Description: Project: Call Center Professional Support Services for NICE CXone

Ref. #: RFP250276

Department: Revenue Commission

Type: RFP

Status:
Open

Open Date: Jun 6th 2025, 11:00 AM EDT

Questions Due Date: Jun 17th 2025, 3:00 PM EDT

Contact Information: Kim Henry, kim.henry@louisvilleky.gov

Close Date: Jun 27th 2025, 3:00 PM EDT

Project Description: The Louisville Metro Revenue Commission seeks a qualified vendor to provide professional services for support, optimization, and enhancement of its NICE CXone contact center platform. All services must be conducted in close collaboration with the agency’s internal IT team.
Commodity Codes: NAICS 541611Administrative Management and General Management Consulting Services
NAICS 541618Other Management Consulting Services
NAICS 541990All Other Professional, Scientific, and Technical Services
NAICS 561210Facilities Support Services

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