Project Information

Bid Title

ADA Paratransit and Demand/Response Transportation Software (RFI)

Issuing Agency

City of Kalamazoo

Location

Michigan

Published Date

Sep 16, 2026

Closing Date

Oct 15, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

ADA Paratransit and Demand/Response Transportation Software (RFI)

Closing date

October 15, 2026, 03:00 PM

• Reference number 91829-014.0
• Status Open
• Summary The Central County Transportation Authority (CCTA), needs to collect information with the purpose of understanding the current market and developing accurate specifications for ADA paratransit and demand-responsive transportation software, Metro Connect and Metro Link. This request for information is thereby not a procurement. CCTA does not intend to pay compensation for any work that may result f

91829-014.0-RFI Document (PDF, 972KB)

91829-014.0-Attachment A (PDF, 204KB)

91829-014.0-Attachment B (PDF, 80KB)

91829-014.0-Attachment C (PDF, 106KB)

NOTICE TO VENDORS / SCOPE OF SOLUTION

The Central County Transportation Authority (CCTA), needs to collect information with the purpose of understanding the current market and developing accurate specifications for ADA paratransit and demand-responsive transportation software, Metro Connect and Metro Link. This request for information is thereby not a procurement. CCTA does not intend to pay compensation for any work that may result from this survey of the market. The current contracts for Metro Connect and Metro Link are operated by different contractors, and both expire on September 30, 2027

Metro Connect and Metro Link currently operate under two separate contracts by two different contractors. First Student, Inc. (formerly Apple Bus Company until January 1, 2023) has run the Metro Connect service over three contracts since 2009. Via Transportation, Inc., has operated Metro Link since its launch in April 2024.

In 2025, Metro undertook an On-Demand Services Study to develop a path forward to best position Metro’s on-demand services (Connect and Link) from a service delivery perspective. A key finding was for Metro to separately request information for ADA paratransit and Demand/Responsive transportation software to provide additional control which will give staff the ability to ensure that specific requirements for the software as they pertain to data analysis, rider booking, and overall administration of the software are provided. In an effort to maintain flexibility for the upcoming on-demand services procurement, Metro is seeking to software vendors for ADA paratransit (Metro Connect) and demand/responsive (Metro Link) transit services. Prospective vendors must meet the requirements as set up in Attachment A – Technical Requirements Matrix.

If CCTA elects to move forward and issue a formal Invitation for Bids (IFB) or a Request for Proposals (RFP), CCTA reserves the right to limit solicitations to those proposers who have responded to this Request for Information (RFI).

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Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services

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