Project Information

Bid Title

Service Agreement for Hamilton Starlet D969

Issuing Agency

State Government of Minnesota

Location

Minnesota

Published Date

Nov 25, 2025

Closing Date

Dec 2, 2025

Government Level

State & Local

Status

Closed

Ref. #

36505

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

REFERENCE NUMBER: 36505
Purchasing Agency: MN DPS - BCA
Title: Service Agreement for Hamilton Starlet D969
Response to this solicitation is due no later than: 12/2/25 at 2:00pm

Ship to Information:

See Solicitation Document

To receive a printed copy of the solicitation, call: Mark Hill at 651-793-2732

TTY: 711 or 1.800.627.3529 (MN Relay Service for persons with speech or hearing disabilities)

Notes:

This notice serves as a single source posting notification . There are no solicitation documents available for download. This posting is not a Request for Bid (RFB) or a Request for Proposal (RFP).

The Minnesota Bureau of Criminal Apprehension intends to continue its service support agreement for verification services with Hamilton Company .

Service coverage includes:

• Priority dispatch for contract customers
• Target response time of 24 hours for a down instrument
• Guaranteed response time of 48 hours for a down instrument
• Guaranteed call-back time of 4 hours
• Parts, travel, and labor costs
• Option to add verification services for Hamilton Starlet D969

This service has been deemed a sole source purchase because Hamilton Company is the exclusive provider of replacement parts, proprietary software upgrades, Hamilton-factory-trained and authorized service representatives, Hamilton Service Agreements, and all escalation and service support for the Microlab® platforms STAR™, NIMBUS®, and VANTAGE® . Hamilton provides factory expertise, including potential replacement of major components when necessary.

Damage, part replacement, or increased service time resulting from the use of third-party consumables (e.g., non-Hamilton tips), unauthorized software, or non-Hamilton repairs are not covered under any Hamilton Warranty or Service Agreement. These agreements explicitly exclude damage from service performed by any third party.

Date This Solicitation Was Posted: 11/25/25 at 1:40pm

Commodity Codes

• NAICS 811219Other Electronic and Precision Equipment Repair and Maintenance

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