Project Information

Bid Title

UCaaS and CCaaS with Teams Integration

Issuing Agency

City of Thousand Oaks

Location

California

Published Date

Apr 27, 2025

Closing Date

May 21, 2025

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Project ID:

Title: UCaaS and CCaaS with Teams Integration

Addenda: 0

Release Date: 4/25/2025

Due Date: 5/21/2025

Post Information

Posted At:Fri, Apr 25, 2025 8:00 AMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

The City of Thousand Oaks seeks to replace its outdated premise-based Mitel Unified Communications and Contact Center platforms. The City is in search of an industry-leading, next-generation Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) platform based on Microsoft Teams. The objective is to ensure that the selected solution meets the organization's current and future communication needs while adhering to security and compliance standards and best practices.

The City requires a robust and reliable UCaaS/CCaaS solution for its employees that will enhance collaboration and standardize on a cloud-based platform delivering all necessary functionalities. The desired solution should encompass staff presence, call recording, mobile application functionality, Microsoft Teams integrations, e911 capabilities, omni-channel Call Center, and additional functionalities to be detailed.

Background

The City of Thousand Oaks is located in eastern Ventura County spread over 56 square miles. The City population is approximately 126,500. The City is a general law city operating under the Council/Manager form of government. The City has the following departments: City Attorney’s Office, City Manager’s Office, City Clerk, Community Development, Cultural and Community Services, Finance, Human Resources, Public Works, and Strategic Communications and Public Affairs. Public Works operates a Municipal Service Center and Wastewater Treatment Plant, providing water, wastewater, landscape, street maintenance, transit, traffic signal and lighting, and stormwater services. The City also runs and operates TOTV, the City’s public access television channel. The City contracts with Ventura County for Police services. The Ventura County Fire Protection District provides Fire services and Conejo Recreation and Park District (CRPD) provides park and recreation services. When fully staffed the City has 381 full-time employees and approximately 170 part-time employees

The City has the following locations where City staff are based: Civic Arts Plaza (CAP), Municipal Service Center (MSC), Hill Canyon Treatment Plant (HCTP), Thousand Oaks Transit Center (TOTC), Grant R. Brimhall Library, and Newbury Park branch Library.

Timeline

Release Project Date:

April 25, 2025

Question Submission Deadline:

May 5, 2025, 12:00pm

Proposal Submission Deadline:

May 21, 2025, 5:00pm

Commodity Codes

• NAICS 541330Engineering Services
• NAICS 541511Custom Computer Programming Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 611430Professional and Management Development Training

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