Project Information

Bid Title

Supplemental Call Center Support Services

Issuing Agency

Lansing Board of Water & Light

Location

Michigan

Published Date

Jul 31, 2026

Closing Date

Aug 14, 2026

Government Level

State & Local

Status

Closed

Ref. #

202607317701

Original Source

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Bid Documents

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Project Description

Bid Information

Type	Request for Proposal (RFP) - Sealed
Status	Issued
Number	202607317701 (Supplemental Call Center Support Services)
Issue Date & Time	7/31/2026 09:52:29 AM (ET)
Close Date & Time	8/14/2026 02:00:00 PM (ET)
Question Cut Off Date	8/11/2026 02:00:00 PM (ET)
Notes	Notice to Bidders: Sealed Proposals in response to this Request for Proposal (“RFP”) will be received by the Board of Water and Light (“BWL”) for furnishing of Supplemental Call Center Support Services. Proposals must be in full accordance with the enclosed Scope of Work. Proposals must be submitted through IonWave. Proposals received via e-mail will not be accepted. The BWL reserves the right to reject any or all Proposals, waive irregularities or technicalities in any Proposal, and accept any Proposal in whole or in part, which in the opinion of the BWL, is in its best interest. The BWL does not limit the methods or factors to be used for evaluation.

Contact Information

Name	Nikki Bradshaw
Address	1110 South Pennsylvania Ave. Lansing, MI 48912 USA
Phone
Fax
Email	nikki.bradshaw@lbwl.com

Bid Documents

Document name	Format
Bid Invitation	Acrobat / PDF	BINVAVL	9572991

Bid Attachments

File Name	Description	File Size
Sworn_and_Notarized_Affidavit_of_Compliance_-_Iran_Economic_Sanctions_Act_Revised_May_2018.pdf (please login to view this document)	Iran Economic Sanctions Act Form	213 KB	353443	3936688
Supplier Bid Response Tutorial.pdf	Bid Responses Tutorial	1.34 MB	353443	4238646
iPayables User Guide.pdf	iPayables User Guide	2.02 MB	353443	4919130
Instructions to Bidders.doc	Instructions to bidders	47 KB	353443	7569325
BWL Call Center Support Services.docx	Scope of Work	193 KB	353443	7569329
Pricing template.docx	Pricing Sheet	13 KB	353443	7569330
Terms and Conditions for Services_Approved Jan 2026.docx	Terms and Conditions for Services	43 KB	353443	7569332

Commodity Codes

• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 561210Facilities Support Services

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