Project Information

Bid Title

Robotic Process Automation - Development and Support Services

Issuing Agency

County of San Mateo

Location

California

Published Date

Feb 1, 2026

Closing Date

Mar 2, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

Project ID:

Title: Robotic Process Automation - Development and Support Services

Addenda: 0

Release Date: 1/30/2026

Due Date: 3/2/2026

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Robotic Process Automation - Development and Support Services

Technology Services

20400 , 20600 , 20700 , 20800 , 20900 ... show all

Project ID: TSD-20261921

Release Date: Friday, January 30, 2026

· Due Date: Monday, March 2, 2026 1:00pm

Posted Friday, January 30, 2026 3:15pm

All dates & times in Pacific Time

Draft Response Events RSVP No Bid28 days, 19 hours, 32 minutes

Post Information

Posted At:Fri, Jan 30, 2026 3:15 PM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

The County of San Mateo (County) Technology Services Department (TSD) seeks proposals from qualified UiPath implementation vendors to expand the County’s use of robotic process automation (RPA) for high volume, rules-based business processes. The County’s objective is to deploy digital workers that emulate human actions—reading, evaluating, and acting on information according to defined business rules—to increase throughput, reduce errors, and free staff for higher value work across departments. Vendors should leverage the UiPath platform, already licensed by the County, and adhere to County security, privacy, and accessibility standards while integrating with existing systems and data sources.

Background

TSD aims to enhance efficiency by automating repetitive processes, with a particular focus on improving customer service and experience. In 2023, TSD implemented Robotic Process Automation (RPA) using UiPath, targeting manual processes within platforms like ServiceNow, CentralSquare Technology OneSolution (OFAS), and vendor portals such as AT&T, Verizon, and CalNet. Currently, both attended and unattended robots are operational for these use cases, with system users primarily interacting through the UiPath Action Center. The objective moving forward is to expand automation to additional workflows and systems maximizing the value and efficiency provided to system users by leveraging existing infrastructure to further streamline operations and improve overall staff efficiency and customer experiences. Below are some use cases currently implemented

• Ordering Dell laptops using integration with ServiceNow, OFAS and Dell.
• Ordering of New Mobile devices using integration with ServiceNow, OFAS and vendor portals.
• Disconnecting mobile devices using integration with ServiceNow and vendor portals.
• Upgrading mobile devices using integration with ServiceNow, OFAS and vendor portals.
• Downloading of no usage reports from vendor portals and uploading the reports to ServiceNow.

Timeline

Solicitation Number :

TSD-20261921

Release Project Date:

January 30, 2026

Pre-Proposal Meeting (Non-Mandatory):

February 6, 2026, 9:00am

Proposers are invited to attend a non-mandatory pre-proposal meeting to address administrative questions regarding this RFP.

Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/29670633797628?p=RENnNJe2JEEG1qWfss
Meeting ID: 296 706 337 976 28
Passcode: 5wt3LJ9R

Dial in by phone
+1 628-212-0105,,678047955# United States, Corte Madera
Find a local number
Phone conference ID: 678 047 955#

Note: No technical questions will be answered during the meeting. All technical questions must be submitted through the OpenGov Q&A portal by the deadline specified in this RFP.

Deadline for Question, Comments, Exceptions:

February 18, 2026, 1:00pm

Proposal Due Date and Time:

March 2, 2026, 1:00pm

Interviews/Demonstrations:

TBD

Email Address for Protests:

ISD_Protest_Officer@smcgov.org

Commodity Codes

• NAICS 541330Engineering Services
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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