Police Crime Tip Line Services

Project Information

Bid Title: Police Crime Tip Line Services
Issuing Agency: Montgomery County
Location: Maryland
Published Date: Mar 21, 2025
Closing Date: Mar 28, 2025
Government Level: State & Local
Status: Closed
Ref. #: 1181607
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Project Description: Informal Solicitation Details

This Solicitation is Reserved for the Local Small Business Reserve Program

Informal Number

1181607

Closing Date

Mar 28 2025 2:00PM

Title

Police Crime Tip Line Services

Contact

Justin Saffar
2407736983
Justin.Saffar@montgomerycountymd.gov

Scope

The Contractor must provide anonymous police crime tip line services that will answer tip line calls as follows:
A. The Contractor must be available 24/7 365 days a year to answer calls via live operators.
B. The Contractor must be able to interface with the Navigate 360/P3 tip software to submit tips.
C. The Contractor must be able to translate/converse and receive tips in English and Spanish with bilingual operators.
D. The Contractor must be able to receive phone calls utilizing an anonymous format, maintaining confidentiality.
E. The Contractor must be able to receive calls from our dedicated tips number using a transfer Direct Inward Dialing (DID) service. A "DID phone number" stands for "Direct Inward Dialing" phone number, which means it is a phone number that allows callers to directly reach a specific person or department within a business without needing to go through a receptionist or operator, essentially routing calls straight to an internal extension on the company's phone system; it is essentially a unique phone number assigned to an individual within an organization.

Click here to download the informal solicitation. Please contact Justin Saffar at 2407736983 with questions.
Commodity Codes: NAICS 561612Security Guards and Patrol Services

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Informal Solicitation Details
This Solicitation is Reserved for the Local Small Business Reserve Program
Informal Number	1181607
Closing Date	Mar 28 2025 2:00PM
Title	Police Crime Tip Line Services
Contact	Justin Saffar 2407736983 Justin.Saffar@montgomerycountymd.gov
Scope	The Contractor must provide anonymous police crime tip line services that will answer tip line calls as follows: A. The Contractor must be available 24/7 365 days a year to answer calls via live operators. B. The Contractor must be able to interface with the Navigate 360/P3 tip software to submit tips. C. The Contractor must be able to translate/converse and receive tips in English and Spanish with bilingual operators. D. The Contractor must be able to receive phone calls utilizing an anonymous format, maintaining confidentiality. E. The Contractor must be able to receive calls from our dedicated tips number using a transfer Direct Inward Dialing (DID) service. A "DID phone number" stands for "Direct Inward Dialing" phone number, which means it is a phone number that allows callers to directly reach a specific person or department within a business without needing to go through a receptionist or operator, essentially routing calls straight to an internal extension on the company's phone system; it is essentially a unique phone number assigned to an individual within an organization. Click here to download the informal solicitation. Please contact Justin Saffar at 2407736983 with questions.

Police Crime Tip Line Services

Project Information

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