Project Information

Bid Title

EV4486 311 CRM Software Project

Issuing Agency

City of Kansas City

Location

Missouri

Published Date

Apr 12, 2026

Closing Date

May 1, 2026

Government Level

State & Local

Status

Closed

Ref. #

EV4486 311 CRM Software Project

Original Source

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Project Description

Project: EV4486 311 CRM Software Project

Ref. #: EV4486 311 CRM Software Project

Type: RFP

Status:

Open

Open Date: Apr 10th 2026, 1:30 PM CDT

Questions Due Date: Never

Contact Information: Keely Golden, keely.golden@kcmo.org

Close Date: May 1st 2026, 11:00 PM CDT

Project Description: Scope of Work The selected vendor will provide: Software Requirements Multi-Channel Request Intake i.e. Mobile & Web Apps Multi-Lingual Functionality capabilities. Real-time Reporting, Analytics, and Integration capabilities with existing systems such as Cartegraph, eP&L, Hansen, Routeware, & Esri GIS. Joint Reporting/Interested Party capability to join an existing report to receive updates and the ability to add updates to an existing report. Mobile App Push Notifications & Automated notification capabilities. Duplicate Request Management capabilities. Staff Mobile App/capabilities to process reports in field. AI capabilities to assist system users with reporting. AI capabilities to assist departments with report processing SLA Setting capabilities.

Commodity Codes

• NAICS 511210Software Publishers
• NAICS 541511Custom Computer Programming Services
• NAICS 541519Other Computer Related Services

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