Project Information

Bid Title

ITSM - ServiceNow Software Managed Services

Issuing Agency

ALASKA NATIVE TRIBAL HEALTH CONSORTIUM

Location

Alaska

Published Date

Sep 29, 2026

Closing Date

Oct 16, 2026

Government Level

State & Local

Status

Closed

Ref. #

RFP 26-R-87263

Original Source

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Bid Documents

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Project Description

Project: ITSM - ServiceNow Software Managed Services

Ref. #: RFP 26-R-87263

Type: RFP

Status:

Open

Open Date: Aug 27th 2026, 10:00 AM AKDT

Questions Due Date: Never

Contact Information: Jennifer Hickman, jdhickman@anthc.org

Close Date: Oct 16th 2026, 2:00 PM AKDT

Project Description: ANTHC is replacing Cherwell with ServiceNow ITSM. The initial implementation is intended to establish approved foundational incident, request, change, knowledge, service catalog, portal, assignment group, notification, access-control, reporting, dashboard, and workflow capabilities. ANTHC requires an optional support model because ongoing platform administration, maintenance, release support, reporting, minor enhancements, backlog work, and knowledge transfer will continue after implementation.
Mandatory Pre-Proposal Conference scheduled for Friday, September 11, 2026 at 11:00 am, AKST.

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services

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