Project Information

Bid Title

Five9 Call Center Services

Issuing Agency

State Government of Maryland

Location

Maryland

Published Date

Sep 20, 2026

Closing Date

Oct 2, 2026

Government Level

State & Local

Status

Closed

Ref. #

BPM058929

Original Source

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Bid Documents

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Project Description

ID:	BPM058929
Title:	Five9 Call Center Services
Status:	Open
Due / Close Date:	10/2/2026
Publish Date:	9/18/2026 5:25:10 PM
Main Category:	Software
Solicitation Type:	Request for Quote
Issuing Agency:	Maryland State Department of Education

Solicitation Summary

Title Five9 Call Center Services ID BPM058929 Alternate ID R00B7600067 Functional Area # 1 Round # 1 Status Open Due / Close Date (EST) Oct 2 2026 12:00AM Solicitation Type Request for Quote Main Category Software Issuing Agency Maryland State Department of Education Procurement Officer / Buyer Lisa MCMILLAN Email lisa.mcmillan4@maryland.gov Solicitation Summary Call Center Services for applications within DEC for one (1) year. Additional Instructions Small, Minority and Veteran-owned businesses are encouraged to respond to this solicitation. Project Cost Class Pre-Bid Conference Information Pre-Bid Conference Date (EST) Pre-Bid Conference Details Small Business Reserve Designation No Procurement Program Participation Goals VSBE Participation (%) MBE Participation (%) African American MBE Participation (%) Asian American MBE Participation (%) Hispanic American MBE Participation (%) Women-Owned MBE Participation (%) DBE Participation (%) SBE Participation (%)

Socio Economic Participation Criteria Procurement Officer / Buyer Lisa MCMILLAN Alternate Link

Attachments

Selected Title Type Att. Last Modified on UTC-4 Creation Date UTC-4 Validity End Date RFQ Specification Document (Approved) R00B7600067 - Five9 Call Center Software.pdf 9/18/2026 5:20:14 PM 9/18/2026 5:20:14 PM MSDE IT Supplemental Specification Document (Approved) MSDE_Supplemental_Information_Technology_Requirements_10.2024__5_.pdf 9/18/2026 5:19:35 PM 9/18/2026 5:19:35 PM IT Supplemental Specification Document (Approved) IT_Supplemental_.pdf 9/18/2026 5:18:57 PM 9/18/2026 5:18:57 PM 3 Record(s)

Commodity Codes

• NAICS 561421Telephone Answering Services

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