Project Information

Bid Title

Telephone Interpretation Services

Issuing Agency

Santa Clara Valley Transportation Authority

Location

California

Published Date

Apr 1, 2025

Closing Date

May 1, 2025

Government Level

State & Local

Status

Closed

Ref. #

S25046

Original Source

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Bid Documents

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Project Description

Project ID: S25046

Title: Telephone Interpretation Services

Addenda: 0

Release Date: 4/1/2025

Due Date: 5/1/2025

Post Information

Posted At:Tue, Apr 1, 2025 2:16 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

VTA seeks proposals (each, a "Proposal") from qualified firms (each, a "Proposer") to provide over-the-phone interpretation services (“Services”). These Services would include being utilized by the Customer Service Department's Information Service Representatives.

These Services would provide immediate language support for customers who speak a range of languages including but not limited to: Spanish, Vietnamese, Mandarin, Cantonese, and Tagalog. Services will be available 24/7, ensuring that customers can receive assistance at any time, regardless of time zone. All interpreters provided by the Contractor must adhere to established industry standards, including professional conduct, ethical guidelines, and cultural competence.

VTA recognizes the evolving landscape of customer service and the potential for integrating innovative technologies. VTA is open to exploring new features that can enhance service delivery into interpreting services and encourages proposals that include suggestions for integrating these technologies to enhance the overall customer experience and streamline operations.

Timeline

Issue RFP:

April 1, 2025

Pre-Proposal Conference (Non-Mandatory):

April 15, 2025, 11:00am

Meeting Link:
https://teams.microsoft.com/l/meetup-join/19%3ameeting_YjZhZGE3MzEtYTcwZi00NjliLWFjYTctNTE0OTQ0NDEwNDc0%40thread.v2/0?context=%7b%22Tid%22%3a%2224dbe85b-0105-4c8c-aaeb-6ace9aa06133%22%2c%22Oid%22%3a%2259a2c5e4-26de-4aed-971c-823cda80802a%22%7d

Audio Only:        1-408-889-1601 United States, San Jose (Toll)
Conference ID: 420 050 310#

Deadline to Submit Questions:

April 17, 2025, 4:00pm

Deadline to Submit Proposals:

May 1, 2025, 2:00pm

Interviews:

5/14/2025

Commodity Codes

• NAICS 541930Translation and Interpretation Services

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