Project Information

Bid Title

Automated Support Agents (AI Chatbots) and Related Solutions & Services

Issuing Agency

City of Tucson

Location

Arizona

Published Date

Jun 28, 2026

Closing Date

Jul 23, 2026

Government Level

State & Local

Status

Closed

Ref. #

260218

Original Source

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Bid Documents

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Project Description

Project ID: 260218

Title: Automated Support Agents (AI Chatbots) and Related Solutions & Services

Addenda: 1

Release Date: 6/12/2026

Due Date: 7/23/2026

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Automated Support Agents (AI Chatbots) and Related Solutions & Services

Last updated by Addendum #1 on Jun 28, 2026 6:22 AM See what changed

Request for Proposal

Water Department

20429 , 20812 , 20821 , 20827 , 20830 ... show all

Project ID: 260218

Release Date: Friday, June 12, 2026

· Due Date: Thursday, July 23, 2026 2:00pm

Posted Friday, June 12, 2026 4:55pm

All dates & times in Arizona Time

Draft Response Events RSVP No Bid24 days, 19 hours, 39 minutes

Post Information

Posted At:Fri, Jun 12, 2026 4:55 PM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

The City of Tucson is seeking proposals from qualified vendors to deliver an AI-powered service automation solution that reduces the burden of high-volume, routine interactions on city staff while improving the speed and quality of service for residents and internal users alike.

The City's goal is to establish a single, enterprise-grade platform capable of handling interactions across multiple channels, completing transactions on behalf of users, integrating with existing city systems, and expanding to serve additional departments over time.

Vendors are encouraged to propose solutions that reflect the full scope of what modern service automation can deliver, not simply what has been done before.

Background

The City of Tucson serves a population of approximately 750,000 residents and employs over 5,000 staff across multiple departments. City support teams currently manage a high volume of routine interactions through manual processes and legacy contact channels. These interactions consume significant staff capacity that could otherwise be directed toward higher-value work.

The City is pursuing this procurement as an opportunity to modernize how it delivers service, both internally and to the public, through a platform built for scale and long-term expansion.

NATIONAL CONTRACT REQUIREMENTS

Axia Coop LLC (“Axia Cooperative” or “Axia”) is a national public sector cooperative purchasing organization. Axia works with respected leaders from the public procurement community to offer a growing portfolio of master agreements that leverage national volume to deliver savings, efficiency, and innovation for non-federal public sector agencies. Each agreement is publicly solicited by a lead agency utilizing the strictest of procurement standards. The resulting awards address the dynamic needs of today’s evolving market while providing both value and cutting-edge solutions. For more information about the contracting process, please visit axiacoop.org/contracting-process.

The City of Tucson has entered into an agreement with Axia Cooperative to facilitate the Request For Proposals (RFP) and act as the primary contracting authority for the term of the resulting contract(s). Resulting contract(s) is/are made available to other public agencies nationally for “piggybacking” through the Axia Cooperative purchasing program and authorized by various joint powers authority statutes, rules and regulations within each state and local jurisdiction.

While Axia Cooperative makes no guarantees as to exact quantities and/or purchase volume made by Participating Agencies, the estimated annual volume for purchases made nationwide through this contract category is $25,000,000. Please see Attachment C for more information regarding the Axia Cooperative purchasing program.

Timeline

Issue Date:

June 12, 2026

Pre-Submittal Meeting (Non-Mandatory):

June 22, 2026, 4:00pm

Microsoft Teams meeting

Question Submission Deadline:

June 23, 2026, 12:00pm

Submittal Due Date:

July 23, 2026, 2:00pm

Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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