Project Information

Bid Title

Comprehensive Services for Victims of Domestic Violence in accordance with the San Mateo County Domestic Violence Protocol for Law Enforcement

Issuing Agency

County of San Mateo

Location

California

Published Date

Apr 9, 2025

Closing Date

May 5, 2025

Government Level

State & Local

Status

Closed

Original Source

Join to Access Full Details

Bid Inquiries

Join to Access Full Details

Bid Documents

Join to Access Full Details

Project Description

Project ID:

Title: Comprehensive Services for Victims of Domestic Violence in accordance with the San Mateo County Domestic Violence Protocol for Law Enforcement

Addenda: 0

Release Date: 4/9/2025

Due Date: 5/5/2025

Post Information

Posted At:Wed, Apr 9, 2025 5:00 PMSealed Bid Process:Yes (Bids Sealed / Pricing Sealed)Private Bid:No

Overview

Summary

In 2004, the County of San Mateo developed the Domestic Violence Protocol for Law Enforcement ("Protocol") to ensure a consistent response by law enforcement to domestic violence incidents. The Protocol emphasizes enforcing laws to protect victims and sends a clear message that domestic violence is criminal behavior and will not be tolerated.

The Protocol acknowledges that victims are not the only individuals requiring assistance. Responding officers must address the perpetrator’s actions while also aiding victims and witnesses. To support victims effectively, officers often require immediate access to resources such as counseling and safe housing.

A key component of the Protocol is the Emergency Response Program (ERP). Responding officers initiate the ERP by contacting the on-duty counselor at a partner agency to provide immediate support to victims of domestic violence. Counselors from the partner agency must respond promptly by calling the phone number provided by the officer. Additionally, counselors conduct follow-up with victims referred through the Protocol, making at least four attempts to reach them by phone if direct contact isn’t possible at the time of the referral.

Under the contract, the service provider must deliver the following services:

- A 24-hour crisis hotline.

- Emergency shelter.

- Counseling for victims and their children.

- Legal assistance to obtain restraining orders.

- Teen outreach and community education programs.

The ERP, unique to San Mateo County, collaborates with all law enforcement agencies to provide 24/7 telephone counseling during or immediately after a 911 domestic violence call. Responding officers encourage victims to speak with specially trained counselors who provide information about the dynamics of domestic violence, available services (e.g., counseling, shelter, legal assistance), and options for ongoing support.

The Protocol mandates ERP notification during the handling of any domestic violence incident, regardless of whether the case is deemed criminal or results in an arrest. This ensures that both victims and officers receive the timely support necessary to address domestic violence effectively.

Timeline

RFP Released:

April 9, 2025

Pre-Proposal Meeting (Non-Mandatory):

April 16, 2025, 2:00pm

Please click on the following link to join the meeting.

https://teams.microsoft.com/l/meetup-join/19%3ameeting_MzYxOTA0YzEtMWExMy00M2U3LWJkMTktZGM5ZDkxZWVhYzk5%40thread.v2/0?context=%7b%22Tid%22%3a%220dfaf635-a04d-48cc-a7e3-6da1af0883f9%22%2c%22Oid%22%3a%226c7a3d7e-99f9-428b-a835-4ae51384ef77%22%7d

Deadline for Questions, Comments and Contract Exceptions:

April 18, 2025, 11:30pm

Proposal Due Date and Time:

May 5, 2025, 5:00pm

Anticipated Contract Award Date:

June 10, 2025

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541690Other Scientific and Technical Consulting Services
• NAICS 541990All Other Professional, Scientific, and Technical Services
• NAICS 611430Professional and Management Development Training

* Disclaimer: Government BidHub provides information on bids, RFPs (Requests for Proposals), and RFQs (Requests for Qualifications) solely for convenience and informational purposes. This site is not an official public notice board. For official details, responses, or inquiries, please contact the relevant government agency directly.