Project Information

Bid Title

Freshworks Licenses, Implementation, and Maintenance

Issuing Agency

Location

Virginia

Published Date

Jun 16, 2026

Closing Date

Jul 10, 2026

Government Level

Federal

Status

Closed

Ref. #

377372

Original Source

Join to Access Full Details

Bid Inquiries

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Bid Documents

Join to Access Full Details

Set Aside

No Set aside used

Project Description

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Freshworks Licenses, Implementation, and Maintenance

Active

Contract Opportunity

Notice ID

377372

Related Notice

Department/Ind. Agency

AMERICAN BATTLE MONUMENTS COMMISSION

Sub-tier

AMERICAN BATTLE MONUMENTS COMMISSION

Office

ABMC

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General Information

• Contract Opportunity Type: Combined Synopsis/Solicitation (Original)
• Original Published Date: Jun 16, 2026 01:45 pm EDT
• Original Date Offers Due: Jul 10, 2026 11:59 pm EDT
• Inactive Policy: Manual
• Original Inactive Date: Dec 31, 2026
• Initiative:
  • None

Classification

• Original Set Aside: No Set aside used
• Product Service Code: DA10 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SOFTWARE AS A SERVICE
• NAICS Code:
  • 518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Place of Performance:
  VA 22201
  USA

Description

This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.

Solicitation number 337372 is issued as a request for quotation (RFQ) for a consolidated, cloud-based Commercial-Off-The-Shelf (COTS) Freshworks enterprise service management (ESM) platform, or equal, to replace its existing ITSM solution and implement standardized customer and enterprise case management capabilities across the agency.

The solution must support approximately 550 internal users and designated agents, public media and historical service inquiries, and enable consistent intake, routing, Service Level Agreement (SLA) management, reporting, automation, and role-based access control. The platform must integrate with Microsoft 365 E5 and Microsoft Entra ID, support secure public-facing intake where required, and provide enterprise-grade auditability and data governance.

This requirement is issued on a brand name, or equal, basis for the Freshworks platform. ABMC has determined that limiting competition is appropriate and the supporting rationale is documented and maintained in the contract file.. See attached Performance Work Statement for complete details.

This acquisition is not set-aside for small business concerns. This solicitation incorporates provisions and clauses by

reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Questions are due no later than end of day, Tuesday, June 23, 2026. Questions submitted after this date may be considered; however, the Government does not guarantee a timely response.

Quotes are due no later than end of day, Friday, July 10, 2026, to youngj.ctr@abmc.gov.

Attachments/Links

Contact Information

Contracting Office Address

• 2300 CLARENDON BLVD, SUITE 500
• ARLINGTON , VA 22201
• USA

Primary Point of Contact

• Jessica Young
• youngj.ctr@abmc.gov

Secondary Point of Contact

History

• Jun 16, 2026 01:45 pm EDTCombined Synopsis/Solicitation (Original)

Commodity Codes

• FSC DAutomatic Data Processing and Telecommunication Services

• NAICS 518210Data Processing, Hosting, and Related Services

Related bids

Jul 6, 2026

[Combined Synopsis/Solicitation (Updated)] Enterprise Service Management (ESM) Licenses

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