OIT/WRB RFI - Philly311 CRM Replacement Project

Project Information

Bid Title: OIT/WRB RFI - Philly311 CRM Replacement Project
Issuing Agency: City of Philadelphia
Location: Pennsylvania
Published Date: Sep 3, 2026
Closing Date: Sep 22, 2026
Government Level: State & Local
Status: Closed
Original Source: Join to Access Full Details
Bid Inquiries: Join to Access Full Details
Bid Documents: Join to Access Full Details
Project Description: Title Description Date Format

OIT/WRB RFI – Philly311 CRM Replacement Project The City of Philadelphia (City) is embarking on a significant initiative to upgrade and modernize its administrative business processes and related legacy technology systems that currently support its business operations. As part of this initiative, the City intends to implement a new Customer Relationship Management (CRM) system for the City’s Philly311 Office. The City, through its Office of Innovation and Technology (OIT), has issued this Request for Information (RFI) in order to solicit statements of interest, capabilities, and Rough Order of Magnitude (ROM) cost estimates from all Respondents interested in, and capable of, providing commercial off-the-shelf (COTS) software as part of the City’s solution.

Responses to the RFI must be submitted by September 22, 2026, 5:00 PM (Local Philadelphia Time).
September 3, 2026
Attachment Preview: To access this preview, please sign up here.
Commodity Codes: NAICS 236220Commercial and Institutional Building Construction

Unlock Government BidHub's unparalleled access to high-quality, tailored bid information.

Access an extensive database of bids, including comprehensive local and state opportunities.
Receive customized alerts for the bids that matter most to your business.
Explore detailed specifications to ensure precise and competitive submissions.
Gain a competitive edge with up-to-date information and exclusive opportunities.

Title	Description			Date	Format
OIT/WRB RFI – Philly311 CRM Replacement Project	The City of Philadelphia (City) is embarking on a significant initiative to upgrade and modernize its administrative business processes and related legacy technology systems that currently support its business operations. As part of this initiative, the City intends to implement a new Customer Relationship Management (CRM) system for the City’s Philly311 Office. The City, through its Office of Innovation and Technology (OIT), has issued this Request for Information (RFI) in order to solicit statements of interest, capabilities, and Rough Order of Magnitude (ROM) cost estimates from all Respondents interested in, and capable of, providing commercial off-the-shelf (COTS) software as part of the City’s solution. Responses to the RFI must be submitted by September 22, 2026, 5:00 PM (Local Philadelphia Time).	September 3, 2026