Project Information

Bid Title

IFB 41-501598 -- BeyondTrust Bomgar Remote Cloud Support

Issuing Agency

State Government of North Carolina

Location

North Carolina

Published Date

May 14, 2026

Closing Date

Jun 4, 2026

Government Level

State & Local

Status

Closed

Ref. #

Doc2142574081

Original Source

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Bid Documents

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Project Description

Solicitation Number:	Doc2142574081
Project Title:	IFB 41-501598 -- BeyondTrust Bomgar Remote Cloud Support
Description:	BeyondTrust Bomgar Remote Cloud SupportTerm: Oct 1, 2026 - Sept 30, 2027, plus two (2) optional one-year renewal terms.
Opening Date:	6/4/2026 2:00 PM
Posted Date:	5/15/2026
Status:	Open
Department:	DEPARTMENT OF INFORMATION TECHNOLOGY

Solicitation Number * Doc2142574081	Department DEPARTMENT OF INFORMATION TECHNOLOGY	Status Reason Open
Opening Date 2026-06-04T14:00:00.0000000	Posted Date * 2026-05-14T20:38:52.0000000Z	Primary Commodity Code Cloud-based software as a service
Mandatory Conference/Site Visit — —	Special Instructions —	Solicitation Type * Select RFP IFB RFI
Owner Natalie Parraghi
Description BeyondTrust Bomgar Remote Cloud SupportTerm: Oct 1, 2026 - Sept 30, 2027, plus two (2) optional one-year renewal terms.

Attachment Preview

IFB Number: 41-501598

STATE OF NORTH CAROLINA

Department of Information Technology (DIT)

Refer ALL inquiries regarding this IFB to:

Natalie Parraghi

Natalie.parraghi@nc.gov

See page 2 for mailing instructions.

INVITATION FOR BIDS NO. 41-501598

Offers will be publicly opened: June 4, 2026, at

2:00 PM ET

Issue Date: May 14, 2026

Commodity Number: 811620

Description: Cloud-based software as a service

Using Agency: NC DIT

Requisition No.:

OFFER AND ACCEPTANCE

The State seeks offers for the software and software support described in this solicitation. The State’s

acceptance of any offer must be demonstrated by execution of the acceptance found below and any subsequent

Request for Best and Final Offer, if issued. Acceptance shall create a contract having an order of precedence

as follows: In cases of conflict between documents comprising the contract, the order of precedence shall be (1)

Best and Final Offers, if any, (2) special terms and conditions specific to this solicitation, (3) specifications, (4)

Department of Information Technology Terms and Conditions of this solicitation, and (5) the agreed portions of

the awarded Vendor’s offer. No contract shall be binding on the State until an encumbrance of funds has

been made for payment of the sums due under the contract.

EXECUTION

In compliance with this solicitation and subject to all the conditions herein, the undersigned offers and agrees to

furnish any or all Services or goods upon which prices are offered, at the price(s) offered herein, within the time

specified herein. By executing this offer, I certify that this offer is submitted competitively and without collusion.

Failure to execute/sign offer prior to submittal shall render offer invalid. Late offers are not acceptable.

OFFEROR:

STREET ADDRESS:

P.O. BOX:

ZIP:

CITY, STATE & ZIP:

PRINT NAME & TITLE OF PERSON SIGNING:

TELEPHONE NUMBER: TOLL FREE TEL.

NO

FAX NUMBER:

AUTHORIZED SIGNATURE:

DATE:

E-MAIL:

Offer valid for ninety (90) days from date of offer opening unless otherwise stated here: ____ days

ACCEPTANCE OF OFFER

If any or all parts of this solicitation are accepted, an authorized representative of NC DIT shall affix their signature

hereto. A copy of this acceptance will be forwarded to the successful vendor(s).

FOR STATE USE ONLY

Offer accepted and contract awarded _____________________________________, as indicated on attached certification,

by _____________________________________________ (Authorized representative of NC DIT).

Page 1 of 42

January 30, 2026

IFB Number: 41-501598

TABLE OF CONTENTS

1.0 INTENT, USE, DURATION AND SCOPE .............................................................................................. 3

2.0 GENERAL INFORMATION .................................................................................................................... 3

2.1 VENDOR QUESTIONS...................................................................................................................... 3

2.2 ADDENDUM TO SOLICITATION ....................................................................................................... 3

2.3 OFFER SUBMITTAL .......................................................................................................................... 3

2.4 BASIS FOR REJECTION................................................................................................................... 4

2.5 LATE OFFERS .................................................................................................................................. 4

2.6 NON-RESPONSIVE OFFERS ........................................................................................................... 5

2.7 NOTICE TO VENDOR(S)................................................................................................................... 5

2.8 E-PROCUREMENT SOLICITATION .................................................................................................. 5

2.9 DISTRIBUTORS AND RESELLERS .................................................................................................. 5

2.10 POSSESSION AND REVIEW ............................................................................................................ 5

2.11 BEST AND FINAL OFFERS (BAFO).................................................................................................. 6

2.12 AWARD ............................................................................................................................................. 6

2.13 POINTS OF CONTACT...................................................................................................................... 6

3.0 SPECIFICATIONS ................................................................................................................................. 7

3.1 VENDOR STANDARD AGREEMENT(S) ........................................................................................... 7

3.2 VENDOR UTILIZATION OF WORKERS OUTSIDE U.S. – DISCLOSURE STATEMENT .................. 7

3.3 E-VERIFY .......................................................................................................................................... 8

3.4 BRAND SPECIFIC PRODUCT........................................................................................................... 8

3.5 SECURITY SPECIFICATIONS .......................................................................................................... 8

3.6 ENTERPRISE ARCHITECTURE SPECIFICATIONS ....................................................................... 11

3.7 SPECIFICATIONS – RESERVED .................................................................................................... 11

3.8 DELIVERY ....................................................................................................................................... 11

3.9 CONTRACT TERM .......................................................................................................................... 11

4.0 FURNISH AND DELIVER .................................................................................................................... 12

5.0 HISTORICALLY UNDERUTILIZED BUSINESSES .............................................................................. 13

6.0 DEPARTMENT OF INFORMATION TECHNOLOGY INSTRUCTIONS TO VENDORS ....................... 13

7.0 DEPARTMENT OF INFORMATION TECHNOLOGY TERMS AND CONDITIONS .............................. 15

ATTACHMENT A ......................................................................................................................................... 25

Page 2 of 42

January 30, 2026

IFB Number: 41-501598

1.0 INTENT, USE, DURATION AND SCOPE

The purpose of this Solicitation is to obtain pricing for and procure BeyondTrust Bomgar Remote Cloud

Support for NC Department of Information Technology (DIT). With this purchase, NC DIT will be migrating

the current 90 RS Perpetual Licenses and 1 VM to 90 RS CLOUD licenses. Goods and Services will be

provided in accordance to the terms and conditions of this Solicitation.

2.0 GENERAL INFORMATION

2.1 VENDOR QUESTIONS

All inquiries regarding the solicitation specifications or requirements are to be addressed to the

contact person listed on Page One of this solicitation. Vendor contact regarding this Solicitation with

anyone other than the contact person listed on Page One of this Solicitation may be grounds for

rejection of said Vendor’s offer.

Written questions concerning this Solicitation will be received until May 26, 2026, at 2:00 PM

Eastern Time. They must be submitted to the contact person listed on Page One of this Solicitation.

Please enter “Questions IFB 41-501598” as the subject for the message and submit via the Ariba

Sourcing Tool Message Board. Questions should be submitted in the following format:

REFERENCE

IFB Section,

Page Number

VENDOR QUESTION

2.2 ADDENDUM TO SOLICITATION

The State may issue addenda if Vendor questions are permitted as described below, or if additional

terms, specifications, or other changes are necessary for this procurement. All addenda shall

become an Addendum to this solicitation.

2.3 OFFER SUBMITTAL

Due Date:

Time:

June 4, 2026

2:00 PM Eastern Time

IMPORTANT NOTE: It is the Vendor’s sole responsibility to upload their offer to the Ariba Sourcing

Module by the specified time and date of opening. Vendor shall bear the risk for late electronic

submission due to unintended or unanticipated delay, including but not limited to internet issues,

network issues, local power outages, or application issues. Vendor must include all the pages of

this solicitation in their response.

Sealed offers, subject to the conditions made a part hereof, will be received until 2:00pm Eastern

Time on the day of opening and then opened, for furnishing and delivering the commodity as

described herein. Offers must be submitted via the Ariba Sourcing Module with the Execution page

signed and dated by an official authorized to bind the Vendor’s firm. Failure to return a signed offer

shall result in disqualification.

Attempts to submit a proposal via facsimile (FAX) machine, telephone, email, email

attachments, or in any hardcopy format in response to this Bid SHALL NOT be accepted and

will automatically be deemed Non-Responsive.

a) Submit one (1) signed, original electronic offer via Ariba Sourcing Tool.

Page 3 of 42

January 30, 2026

IFB Number: 41-501598

b) All File names should start with the Vendor name first, in order to easily determine all the files to

be included as part of the vendor’s response. For example, files should be named as follows:

Vendor Name-your file name.

c) File contents SHALL NOT be password protected, the file formats must be in .PDF, .JPEG,

.DOC or .XLS format, and shall be capable of being copied to other sources. Inability by the

State to open the Vendor’s files may result in the Vendor’s offer(s) being rejected as Non-

Responsive.

d) If the vendor’s proposal contains any confidential information (as defined in Section 7.0,

Paragraph #17), then the vendor must provide one (1) signed, original electronic offer and one

(1) redacted electronic copy.

Questions or issues related to using the Ariba Sourcing Tool itself can be directed to the North

Carolina eProcurement Help Desk at 888-211-7440, Option 2. Help Desk representatives are

available Monday through Friday from 7:30 AM EST to 5:00 PM EST.

2.3.1

PUBLIC BID OPENING

The public bid opening for this IFB will be held virtually via Microsoft Teams at the time and

date specified in section 2.3 above. Vendors can attend the bid opening at the link below.

Vendor participation in the bid opening is optional.

Microsoft Teams meeting

Join: https://teams.microsoft.com/meet/236423973529391?p=qhKgDcgFw2lc5NxcP0

Meeting ID: 236 423 973 529 391

Passcode: g32m6C98

Need help? | System reference

Dial in by phone

+1 984-204-1487,,303701045# United States, Raleigh

Find a local number

Phone conference ID: 303 701 045#

Join on a video conferencing device

Tenant key: ncgov@m.webex.com

Video ID: 119 596 267 8

More info

2.4 BASIS FOR REJECTION

Pursuant to 9 NCAC 06B.0401, the State reserves the right to reject any and all offers, in whole or in

part; by deeming the offer unsatisfactory as to quality or quantity, delivery, price or service offered;

non-compliance with the specifications or intent of this solicitation; lack of competitiveness; error(s)

in specifications or indications that revision would be advantageous to the State; cancellation or other

changes in the intended project, or other determination that the proposed requirement is no longer

needed; limitation or lack of available funds; circumstances that prevent determination of the best

offer; or any other determination that rejection would be in the best interest of the State. Vendor

contact regarding this IFB with anyone other than Natalie Parraghi may be grounds for rejection of

said Vendor’s offer.

2.5 LATE OFFERS

Regardless of cause, late offers will not be accepted and will automatically be disqualified from further

consideration. It shall be the Vendor’s sole risk to ensure delivery at the designated office by the

designated time. Late offers will not be opened and may be returned to the Vendor at the expense of

the Vendor or destroyed if requested.

Page 4 of 42

January 30, 2026

IFB Number: 41-501598

2.6 NON-RESPONSIVE OFFERS

Vendor offers will be deemed non-responsive by the State and will be rejected without further

consideration or evaluation if statements such as the following are included:

 “This offer does not constitute a binding offer”,

 “This offer will be valid only if this offer is selected as a finalist or in the competitive range”,

 “Vendor does not commit or bind itself to any terms and conditions by this submission”,

 “This document and all associated documents are non-binding and shall be used for discussion

purposes only”,

 “This offer will not be binding on either party until incorporated in a definitive agreement signed

by authorized representatives of both parties”, or

 A statement of similar intent.

2.7 NOTICE TO VENDOR(S)

The State objects to and will not be required to evaluate or consider any additional terms and

conditions not previously agreed to by the State and submitted with an Offeror’s response.

This applies to any language appearing in or attached to the document as part of the Offeror’s

response. By execution and delivery of this IFB and response(s), the Offeror agrees that any

additional terms and conditions, whether submitted purposely or inadvertently, shall have no

force or effect.

2.8 E-PROCUREMENT SOLICITATION

This is an E-Procurement solicitation. See Paragraph #33 of the Section 7.0 Department of

Information Technology Terms and Conditions.

a) General information on the E-Procurement service can be found at http://eprocurement.nc.gov/

b) Within two days after notification of award of a contract, vendor must register in NC E-

Procurement @ Your Service at the following web site: NCEP Buyer Login | NC eProcurement

c) As of the IFB submittal date, the Vendor must be current on all E-Procurement fees. If the Vendor

is not current on all E-Procurement fees, the State may disqualify the Vendor from participation

in this IFB.

2.9 DISTRIBUTORS AND RESELLERS

“Resellers” as used herein, refers to businesses that routinely sell or distribute Vendor’s Products,

and may include “Distributors”, “Value Added Resellers” (VARs), “Original Equipment Manufacturers”

(OEMs), Channel Partners, or such other designations. These businesses must be approved by the

State prior to placement of any orders. Any contract established will be subject to this solicitation and

any resulting Agreement(s), and to the terms and conditions of the State’s competitive bidding

process.

The Agency acknowledges that the Reseller has merely purchased the Third-Party Items for resale

or license to the Agency, and that the proprietary and intellectual property rights to the Third-Party

Items are owned by parties other than the Reseller (“Third Parties”). The Agency further

acknowledges that except for the payment to the Reseller for the Third-Party Items, all of its rights

and obligations with respect thereto flow from and to the Third Parties. The Reseller shall provide the

Agency with copies of all documentation and warranties for the Third-Party Items which are provided

to the Reseller. The Reseller shall assign all applicable third-party warranties for Deliverables to the

Agency.

2.10 POSSESSION AND REVIEW

During the evaluation period and prior to award, possession of the bids and accompanying

information is limited to personnel of the issuing agency, and to the committee responsible for

participating in the evaluation. Vendors who attempt to gain this privileged information, or to influence

Page 5 of 42

January 30, 2026

Commodity Codes

• NAICS 518210Data Processing, Hosting, and Related Services
• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services

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