Project Information

Bid Title

Employee Assistance Program

Issuing Agency

City of Orlando

Location

Florida

Published Date

Apr 9, 2026

Closing Date

May 12, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Inquiries

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Bid Documents

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Project Description

Project ID:

Title: Employee Assistance Program

Addenda: 0

Release Date: 4/9/2026

Due Date: 5/12/2026

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Employee Assistance Program

Request For Proposal

Human Resources

91867 , 95238 , 95352

Project ID: RFP26-0047

Release Date: Thursday, April 9, 2026

· Due Date: Tuesday, May 12, 2026 2:00pm

Posted Thursday, April 9, 2026 2:07pm

All dates & times in Eastern Time

Draft Response Events RSVP No Bid32 days, 16 hours, 19 minutes

Post Information

Posted At:Thu, Apr 9, 2026 2:07 PM
Sealed Bid Process:Yes (Bids Sealed / Pricing Sealed)
Private Bid:No

Overview

Summary

The City of Orlando (City) is soliciting proposals from qualified Employee Assistance Program (EAP) providers to deliver professional, confidential EAP services to approximately 3,721 benefit-eligible employees, including law enforcement officers, firefighters, professional staff, and blue-collar municipal personnel, as well as their eligible dependents (spouses, dependent children under age 26, and incapacitated dependents).

The goal of the EAP is to promote a healthy and safe work environment by offering timely resources to address issues that may affect job performance, health, or behavior. The City seeks a provider capable of delivering comprehensive counseling, crisis intervention, work/life support, management consultation, education, and referral services, with a seamless transition of care to the City’s medical plan provider for treatment required beyond the EAP benefit.

Background

The City is currently contracted with Aetna Behavioral Health / Resources for Living at a rate of $2.30 Per Employee Per Month (PEPM). The current contract includes:

1. Up to seven (7) confidential counseling sessions per incident per year (in-person or virtual)
2. 18 hours of onsite/virtual training and seminars annually
3. 10 hours of Critical Incident Stress Debriefing (CISD) annually
4. Two (2) onsite counselors available on an hourly fee basis, with a combined average of 388 onsite hours per year (approximately 32 hours per month total across both counselors).

The following exhibits provide essential data for proposers regarding the Employee Assistance Program (EAP). Exhibit "2" - EAP Census details population demographics, Exhibit "3" - Utilization Report outlines current usage trends, and Exhibit "4" - Brochure describes existing services, aiding in the development of a tailored proposal.

Timeline

Release Project Date:

April 9, 2026

Pre-Proposal Meeting (Non-Mandatory):

April 21, 2026, 11:00am

JOIN THE VIRTUAL PRE-PROPOSAL CONFERENCE.
Online: https://teams.microsoft.com/meet/2984774869374?p=0mYvY70mgwPPkwCTjN
Or, call into the virtual meeting by dialing this phone number: +1 321-247-7568
Once dialed-in and prompted, enter the Conference ID: 298 477 486 937 4
Passcode: JG6kp7KP

Question Submission Deadline:

May 1, 2026, 5:00pm

Proposal Submission Deadline:

May 12, 2026, 2:00pm

JOIN THE VIRTUAL PROPOSAL OPENING.
Online: https://teams.microsoft.com/meet/25703789913960?p=S3Ip0aIFEpWAMXuZNS
Or, call into the virtual meeting by dialing this phone number: +1 321-247-7568
Once dialed-in and prompted, enter the Conference ID: 257 037 899 139 60
Passcode: uL7Tn7GE

Commodity Codes

• NAICS 624190Other Individual and Family Services

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