Project Information

Bid Title

IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard

Issuing Agency

State Government of Georgia

Location

Georgia

Published Date

Aug 5, 2026

Closing Date

Aug 10, 2026

Government Level

State & Local

Status

Closed

Ref. #

PE-66062-NONST-2027-000000462

Original Source

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Bid Documents

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Project Description

Event ID	Event Title	Government Entity	Start Date (ET)	End Date (ET)
PE-66062-NONST-2027-000000462	IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard	Atlanta, City Of	Aug 05, 2026 @ 12:53 PM	Aug 10, 2026 @ 02:00 PM

IFB/PS/DOA/2605-1260216/Social Media and Customer Feedback Dashboard

Start Date: Aug 05, 2026 @ 12:53 PM ET

End Date:
Aug 10, 2026 @ 02:00 PM ET

Event ID: PE-66062-NONST-2027-000000462

Event Type: Non-State Agency

Event Status: Open

Purchase Type: Non-State Agency

Category Type: Services / Special Projects

Government Type: city

Fiscal Year: 2027

Description

The City of Atlanta on behalf of the Department of Aviation will shortly undergo a Multi-Step Sealed Bid process comprised of a prequalification phase as the initial step, followed by an Invitation for Bid (IFB) towards the procurement of a centralized Social Media and Customer Feedback Dashboard for the Hartsfield¿Jackson Atlanta International Airport (HJAIA) Customer Experience (CX) Division. The City¿s expectation is that the solution will aggregate, analyze, and visualize customer sentiment and engagement data from multiple social and non-social media platforms to enhance insights, identify service trends, and drive operational improvements. Interested vendors will be prequalified based on relevant experience, technical capability, compliance with security standards, and solution readiness.

NIGP Codes

Code	Description
91861	Smart Technology Consulting Services
96120	Customer Service Evaluation Services
92056	Systems and Executive Software, Microcomputer
92046	Software Updating and Upgrading Services
92045	Software Maintenance and Support Services
92040	Programming Services, Computer, Including Mobile Device Applications
92027	Ecommerce Software Development Services
20853	Integrated Software, Microcomputer
20841	Engineering Software, Microcomputer
96258	Professional Services (Not Otherwise Classified)
95882	Records Management Services, Including Document Management Services and Technology Integration
91812	Analytical Predictive Studies and Surveys Consulting
95605	Business Research Services
91871	IT Consulting, (Not Otherwise Classified)
91829	Computer Software Consulting
92047	Support Services, Computer, Includes Computer Warranties
92022	Data Preparation and Processing Services, Including Bates Coding
92002	Access Services, Data
92004	Applications Software, Main Frame Server Systems
20888	Software, Monitoring, Microcomputer
20882	Scientific, Statistical, Engineering, Mathematical, and Mapping Software, Including Photogrammetry,
20836	Data Processing Software, Microcomputer
20837	Database Software, Microcomputer
20811	Application Software, (Not Otherwise Classified), Microcomputer

BuyerContact:

Stephanie Rucker
srucker@atlantaga.gov

470-218-0427

Commodity Codes

• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541613Marketing Consulting Services

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