Project Information

Bid Title

RFI - INFORMATION TECHNOLOGY AND TELECOMMUNICATION SERVICE INDUSTRY INPUT

Issuing Agency

San Diego County

Location

California

Published Date

Nov 20, 2025

Closing Date

Dec 19, 2025

Government Level

State & Local

Status

Closed

Ref. #

BPM012884

Original Source

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Bid Documents

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Project Description

RFx Name:	BPM012884
RFx Begin Date (UTC+0):	RFI - INFORMATION TECHNOLOGY AND TELECOMMUNICATION SERVICE INDUSTRY INPUT
RFx End Date (UTC+0):	1
Commodities:	1
RFx Status:	Components for information technology or broadcasting or telecommunications
Solicitation Code:	11/19/2025 12:00:00 AM
Lot #:	12/19/2025 5:00:00 PM
Round #:	28 d 08 h 42 min 49 s

RFx General Information

Code BPM012884

RFx Name RFI - INFORMATION TECHNOLOGY AND TELECOMMUNICATION SERVICE INDUSTRY INPUT

Lot # 1

Round # 1

RFx Begin Date 11/19/2025 12:00:00 AM

RFx End Date 12/19/2025 5:00:00 PM

Summary

David Robar, Senior Procurement Contracting Officer Phone:  (619) 318-7125 | Email: david.robar@sdcounty.ca.gov

Q&A Start Date (M/d/yyyy) 11/19/2025 12:00:00 AM

Q&A End Date (M/d/yyyy) 12/3/2025 5:00:00 PM

RFx Documents

Selected Title Type Att. Last Modification Creation Date Validity End Date RFI 12820 Packet RFx Commercial Documents (Approved) rfi_12884_itt_service_industry_services_input.pdf 11/19/2025 5:28:56 PM 11/19/2025 5:27:36 PM Nondisclosure Indemnification Agreement RFx Commercial Documents (Approved) rfi_12884_non_disclosure_indemnification_agreement.pdf 11/19/2025 5:32:29 PM 11/19/2025 5:26:41 PM 2 Record(s)

Attachment Preview

ALLEN R. HUNSBERGER

DIRECTOR

DEPARTMENT OF PURCHASING AND CONTRACTING

5560 OVERLAND AVENUE, SUITE 270, SAN DIEGO, CALIFORNIA 92123-1204

PHONE (858) 505-6367

FAX (858) 715-6452

BRENDA G. MILLER

ASSISTANT DIRECTOR

November 19, 2025

REQUEST FOR INFORMATION (RFI) 12884

DEPARTMENT OF THE COUNTY TECHNOLOGY OFFICE

INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS SERVICES

INDUSTRY INPUT

The County of San Diego (County) is issuing this Request for Information (RFI) to seek input from all interested parties,

agencies, and stakeholders regarding the future of its Information Technology and Telecommunications (IT&T)

Services.

This RFI is an essential tool to gain insights from industry leaders and experts who perform services in or related to

service desk, end user services, networking, applications development and maintenance, security, disaster recovery,

cloud management, and innovation. The information gathered will help inform the County on how it may consider

structuring, modernizing, and delivering its future IT&T services.

The goal of the RFI is to identify and understand potential bidders in the market, considering requisite skills,

qualifications/experience, local presence, and specialized capabilities that support IT&T services.

This RFI is issued solely for information and planning purposes – it does not constitute a Request for Proposal or a

promise to issue a solicitation in the future. This request for information does not commit the County to contract for any

supply or service whatsoever. Respondents are advised that the County will not pay for any information or

administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at

the interested party’s expense. Not responding to this RFI does not preclude participation in any future solicitations. It

is the responsibility of the potential respondents to monitor this request for additional information pertaining to this

requirement.

The County will use the submitted information to assist it in developing a strategy, roadmap, funding projections and

implications, and understanding potential and available market solutions that meet government requirements. The

County reserves the right to use, without restriction, any information provided in response to this RFI. Additionally,

please note that all information provided in response to this RFI may be subject to disclosure under the California Public

Records Act (CPRA). If Respondent has information that it believes is clearly subject to an exemption under the CPRA

from disclosure, the Respondent can split any information into a separate exhibit/upload and designate that

exhibit/upload as CONFIDENTIAL/PROPRIETARY in its response and execute the County’s Non-Disclosure

Indemnification Agreement (posted separately on BuyNet). The County will then treat such designated information in

accordance with the requirements and processes set forth in the Non-Disclosure Indemnification Agreement.

SANDIEGOCOUNTY.GOV

COUNTY OF SAN DIEGO – REQUEST FOR INFORMATION (RFI) 12884

DEPARTMENT OF THE COUNTY TECHNOLOGY OFFICE

INFORMATION TECHNOLOGY AND TELECOMMUNIATIONS SERVICES

INDUSTRY INPUT

Respondent may submit responses to the questionnaire anonymously and/or may submit questions regarding this RFI

anonymously as provided below.

Additionally, the County may use at its sole discretion, concepts and ideas contained in the RFI response in any future

procurement efforts and will not identify the source of the information unless required by applicable law.

RFI SUBMITTAL INFORMATION:

Parties interested in providing input to this RFI may submit written responses to the Questionnaire below. The entire

response to this RFI should not exceed 25 pages.

RFI RESPONSES:

Completed RFI response to the questionnaire is due no later than December 19, 2025, at 5:00 PM San Diego Time.

1. Submit electronically by uploading your information in either Microsoft Word or PDF format directly in the BuyNet

system at: https://sdbuynet.sandiegocounty.gov/

2. Respondents have the option to submit their RFI response to the questionnaire anonymously via the following

SurveyMonkey link: https://www.surveymonkey.com/r/RFI12884-Upload

Questions related to the RFI can be submitted through December 3, 2025, directly to the Contracting Officer via

email, or using the Discussions functionality in BuyNet. To submit questions anonymously, please use the following

SurveyMonkey link: https://www.surveymonkey.com/r/RFI12884-Questions

Questions received after the date of December 3, 2025, may not be answered.

The County will strive to answer questions and provide clarification related to this RFI; however, a response is not

guaranteed.

Please note: This Request for Information (RFI) is NOT a procurement action. It is intended for information

gathering only.

Thank you for your interest in responding to this RFI. The County of San Diego looks forward to your organization’s

participation in this process.

OVERVIEW AND BACKGROUND:

Since 1999, the County of San Diego (County) has outsourced most of its Information Technology and

Telecommunication (IT&T) services to a single, commercial provider, including but not limited to networks, data

center, applications, service desk, telecommunications, desktops and cybersecurity. Oversight and management of the

outsourcing contract is provided by the County Technology Office (CTO). The County’s current IT&T services

agreement will end December 31, 2028. Recommendations and inputs for future planning will be collected from various

sources and assessed for its operational fidelity, innovation, long-term enforceability, fiscal stability, and customer-

centric focus.

The IT&T services agreement operates under six service frameworks:

1. Service Desk

2. End User

3. Network

RFI 12884

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COUNTY OF SAN DIEGO – REQUEST FOR INFORMATION (RFI) 12884

DEPARTMENT OF THE COUNTY TECHNOLOGY OFFICE

INFORMATION TECHNOLOGY AND TELECOMMUNIATIONS SERVICES

INDUSTRY INPUT

4. Data Center

5. Applications

6. Cross Functional (currently consists of various components, including but not limited to the following):

• Contract and Acquisition Management

• Asset Management

• Billing Management

• Enterprise Architecture

• Security Management

• Project Management

• Change Management

• Release Management

• Disaster Recovery

• Innovation Management

Respondents may also refer to the County’s current agreement and other documents at the links below:

• Current IT&T Agreement:

o https://www.sandiegocounty.gov/content/sdc/cto/outsourcing-contract/

• San Diego County Code of Administrative Ordinances:

o https://codelibrary.amlegal.com/codes/san_diego/latest/sandiego_admin/0-0-0-28122

• San Diego County Board Policies:

o https://codelibrary.amlegal.com/codes/san_diego/latest/sandiego_board/county__policies__c

_o_v_e_r

QUESTIONNAIRE:

1. Discussions

1.1. Would your organization be willing to conduct discussions with the County based on your submission?

2. General Service Delivery

2.1. Describe your organization’s presence in San Diego County.

3. Provide a brief and high-level summary of your organization’s size and experience in the market, performing

Information Technology and Telecommunications (IT&T) services for other governments or entities of similar size

and scope to the County. The current IT&T services agreement supports approximately 20,000 end users, over 40

departments and offices, over 400 facilities and properties, more than 20,000 computing devices and 8,000 mobile

devices and had a spend of $20M in Fiscal Year 24-25.

4. Does your organization have the capability to provide all and/or part of the County’s IT&T services frameworks

(please note if there will be a partnership to fulfill the services)? Complete Table 1 by selecting framework(s) your

organization has capability to provide.

Table 1.

Full IT Service

Integration

Service

Desk

End User Network

Data

Center

☐

RFI 12884

☐

☐

☐

☐

SANDIEGOCOUNTY.GOV

Applications

(Development and

Maintenance &

Operations)

☐

Cross Functional

(list service

components)

☐

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COUNTY OF SAN DIEGO – REQUEST FOR INFORMATION (RFI) 12884

DEPARTMENT OF THE COUNTY TECHNOLOGY OFFICE

INFORMATION TECHNOLOGY AND TELECOMMUNIATIONS SERVICES

INDUSTRY INPUT

4.1. Describe your organization’s skills, resources, experience, and qualifications to perform each of the IT&T

service frameworks selected in Table 1.

4.2. To the extent that each service framework must demonstrate a level of performance, what services levels have

proven most effective for measuring performance and value in these service frameworks for large-scale IT&T

service contracts?

4.2.1.How do you recommend aligning service levels with both operational efficiency and strategic business

outcomes?

4.2.2.What should the County consider in the development of its Statement of Work that would maximize

agility with the contractor(s), and provide a level of flexibility while maintaining robust vendor

performance?

5. Sourcing Models

5.1. The County’s IT&T services currently operate primarily under a single prime contractor model. The prime

contractor takes full responsibility for integrating services and managing all subcontractors and contracts

required to provide the IT&T services.

5.1.1.What experience does your organization have with serving as a prime contractor/integrator for multiple

service frameworks (include specifics about which service frameworks)?

5.1.2.What are the pros and cons if the County were to consider a multi-sourcing model (e.g., service

frameworks contracted with different contractors and corresponding agreements)? Provide a high-level

diagram of an optimal sourcing model.

5.2. Describe your experience working within/supporting a multi-sourcing framework and explain any of the

advantages or benefits gained in flexibility and agility as it relates to innovation or adoption of new

technologies, cost savings/reduction, service quality or performance, and domain or specialized expertise.

5.3. Within a multi-sourcing model, describe how your organization would align financial terms to meet the

customer’s operational goals in the best way possible? Include approaches to tiered pricing models,

incentivizing innovation, and maximizing cost transparency.

5.4. What experience does your organization have in a multi-source services delivery model? Include experience

related to enterprise infrastructure, applications management (development, M&O), project scheduling and

budgeting, and resource allocation.

5.4.1.How should this be structured in the contract(s)?

5.4.2.Given that many applications will require an enterprise architecture review, what is your approach to

enterprise architecture program?

6. Network

6.1. The County may consider sourcing options related to its Network services framework.

6.1.1.Has your organization performed large Network services implementations? What are some key

components of an implementation that the County would need to take into consideration (e.g., sites,

circuit, devices, software, etc)

6.1.2.What network technology modernization considerations should the County take into account in the next

IT&T contract?

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COUNTY OF SAN DIEGO – REQUEST FOR INFORMATION (RFI) 12884

DEPARTMENT OF THE COUNTY TECHNOLOGY OFFICE

INFORMATION TECHNOLOGY AND TELECOMMUNIATIONS SERVICES

INDUSTRY INPUT

6.1.3.If the County were to compete with the Network services framework separately, what would be the

benefits and drawbacks? Please refer to the different use case scenarios described below:

Table 2.

Use Case Scenario 1

Use Case Scenario 2

Use Case Scenario 3

Single Provider (Prime) and

selects network provider

Multi-provider (Prime and

Network contracted

separately)

Network provider selected separately and

assigned to Prime contractor to manage as

single provider

6.2. What experience does your organization have providing Wi-Fi as a Service (WaaS) encompassing multiple

facilities and properties?

6.2.1.Does your service provide both public and private network access?

6.2.2.If the County were to consider providing Wi-Fi as a Service (WaaS), what factors should be considered?

7. Small-local Business

7.1. Recent changes to County Administrative Code 405 and Board of Supervisors (BOS) policies (A-87, B-39a, B-

53) have increased access for small-local businesses to improve economic prosperity.

7.1.1.Does your organization have experience in supporting similar inclusive and economic policies in the

performance of IT&T services, and more specifically, what experience does your organization have

maximizing local vendor participation in subcontracting or third-party services to perform work? Are

there opportunities within this region for local businesses to perform IT&T services (e.g., end user

services, service desk)?

7.1.2.In your experience, which of the six service frameworks offer the greatest opportunity for participation of

these businesses?

7.1.3.How does your organization incorporate small and local businesses as part of delivery of IT&T services?

7.1.4.What resources, if any, are provided by your organization to small and local businesses to meet service

requirements?

8. Center of Excellence

8.1. The County is interested in establishing a Center of Excellence (CoE) model as part of a service offering in the

future IT&T services agreement, where the CoE would lead with expertise and provide knowledge about a

specific IT domain, emerging technologies, billings, etc. The CoE would serve as an educational resource both

for the County and for the contractor designing, developing, implementing, and operating IT&T solutions.

Describe your organization’s experience in using CoE approaches to help the County leverage expert advice,

objective analysis, and strategic guidance in these areas:

8.1.1.Artificial Intelligence (AI)

8.1.2.Cloud Service Management (including FinOps)

8.1.3.Microsoft 365

9. Security

9.1. What experience does your organization have in supporting a Security/Cybersecurity program? What

capabilities are needed for a security/cybersecurity program? How does your organization stay current with

emerging security threats and technologies?

10. Applications Cost Model

10.1.The County’s current IT&T services agreement includes an option for single firm fixed price (FFP) for the

maintenance and operations (M&O) of its entire software application portfolio, which has approximately 600

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Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541513Computer Facilities Management Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services

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