Project Information

Bid Title

Artificial Intelligence (AI) Integrated Call Center Training and Quality Assurance Solution RFI

Issuing Agency

Multnomah County

Location

Oregon

Published Date

Oct 23, 2024

Closing Date

Nov 20, 2024

Government Level

State & Local

Status

Closed

Ref. #

RFI-67-2025

Original Source

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Project Description

Artificial Intelligence (AI) Integrated Call Center Training and Quality Assurance Solution RFI

The Behavioral Health Call Center (BHCC) is gathering information on ways to leverage AI technology. This will enable the center to gather feedback from staff, review calls, and implement QA measures.

Open: 10/23/2024 9:00 AM PDT

Close: 11/20/2024 1:30 PM PST

Type: RFI

Number: RFI-67-2025

Contact:
Ken Scholes ken.scholes@multco.us

Details:

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Commodity Codes

• NAICS 541330Engineering Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541990All Other Professional, Scientific, and Technical Services
• NAICS 611430Professional and Management Development Training

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