Project Information

Bid Title

Andover PD Staffing Study RFP

Issuing Agency

Andover city

Location

Kansas

Published Date

Mar 13, 2026

Closing Date

Apr 13, 2026

Government Level

State & Local

Status

Closed

Original Source

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Project Description

Bid Title:	Andover PD Staffing Study RFP
Category:	Professional Services
Status:	Open

Description: REQUEST FOR PROPOSAL Law Enforcement/E-911 Staffing & Workload Study March 13, 2026 The Andover Police Department (hereinafter referred to as “Agency”) is seeking a firm or firms to provide a Law Enforcement/E-911 Staffing & Workload Study. The study will assess current staffing allocation and workload distribution across all functional areas; evaluate service demand, performance, and efficiency; project staffing requirements for the next 5–10 years; and provide actionable, defensible recommendations to support strategic planning, budgeting, CALEA/Kansas accreditation, and community expectations for safety and service. If your firm is interested in submitting a response, please do so per the instructions in the attached Request for Proposal. Responses are due no later than 4:00 p.m., Monday, April 13, 2026. All questions regarding this proposal should go to the Chief of Police, Buck Buchanan at For security reasons, you must enable JavaScript to view this E-mail address.. Questions are due in writing by 4:00 p.m., Wednesday, April 1, 2026. Prior to the date for submission of proposals, the City will answer questions about this RFP in writing.  Copies of all questions (without identifying the questioner) and answers will be distributed to all Respondents. Sincerely, Buck Buchanan Chief of Police Publication Date/Time: 3/13/2026 12:00 AM Closing Date/Time: 4/13/2026 4:00 PM Contact Person: Buck Buchanan Chief of Police bbuchanan@andoverks.gov Related Documents: APD Staffing Study RFP 3-12-2026

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Andover Police Department

P.O. Box 783 ~ 909 N. Andover Rd

Andover, KS 67002

Phone: 316 733-5177 Fax: 316 733-9648

REQUEST FOR PROPOSAL

Law Enforcement/E-911 Staffing & Workload Study

March 13, 2026

The Andover Police Department (hereinafter referred to as “Agency”) is seeking a firm or firms to provide a

Law Enforcement/E-911 Staffing & Workload Study. The study will assess current staffing allocation and

workload distribution across all functional areas; evaluate service demand, performance, and efficiency; project

staffing requirements for the next 5–10 years; and provide actionable, defensible recommendations to support

strategic planning, budgeting, CALEA/Kansas accreditation, and community expectations for safety and service.

If your firm is interested in submitting a response, please do so per the instructions in the attached Request for

Proposal. Responses are due no later than 4:00 p.m., Monday, April 13, 2026.

All questions regarding this proposal should go to the Chief of Police, Buck Buchanan at

bbuchanan@andoverks.gov. Questions are due in writing by 4:00 p.m., Wednesday, April 1, 2026. Prior to the

date for submission of proposals, the City will answer questions about this RFP in writing. Copies of all

questions (without identifying the questioner) and answers will be distributed to all Respondents.

Sincerely,

Buck Buchanan

Chief of Police

Table of Contents

I. About this Document

II. Background

III. Scope of Work

IV. Methods of Data Collection (Minimum Requirements)

V. Methods of Analysis

VI. 5–10 Year Projection of Staffing Needs

VII. Vendor Qualifications & Experience

VIII. Project Management, Schedule & Milestones

IX. Proposal Format & Submission Requirements

X. Proposal Terms

A. Questions and Contact Information

B. Evaluation Criteria

C. Request for Proposal Timeline

D. Insurance Requirements

E. Confidential Matters and Data Ownership

F. Proposal Conditions

I. About this Document

This document is a Request for Proposal. The City of Andover’s decision shall be final, and the City reserves the

right to waive any minor technicalities.

As defined in City Resolution, Section 6, Competitive Sealed Proposals will be evaluated based upon criteria

formulated around the most important features of the product(s) and/or service(s), of which quality, testing,

references, service, availability or capability, may be overriding factors, and price may not be determinative in the

issuance of a contract or award. The proposal evaluation criteria should be viewed as standards that measure how

well a vendor’s approach meets the desired requirements and needs of the Agency. Criteria that will be used and

considered in the evaluation for the award are set forth in this document. The Agency will thoroughly review all

proposals received. The Agency will also utilize its best judgment when determining whether to schedule a pre-

proposal conference, before proposals are accepted, or meetings with vendors, after receipt of all proposals. An

agreement will be awarded to a qualified vendor submitting the best proposal. The Agency reserves the right to

negotiate with any single firm or multiple firms to provide the desired services at its discretion. Additionally, the

Agency reserves the right to reject any and all proposals submitted.

The nature of this work is for a public entity and will require the expenditure of public funds and/or use of

public facilities, therefore the successful proposer will understand that portions (potentially all) of their

proposal may become public record at any time after receipt of proposals. Proposal responses, purchase orders,

and final contracts are subject to public disclosure after award. All confidential or proprietary information

should be clearly denoted in proposal responses and responders should understand this information will be

considered prior to release, however, no guarantee is made that information will be withheld from public view.

II. Background

The Andover Police Department serves approximately 17,000 residents in south-central Kansas, making Andover

the 25th largest city in the state. Sharing a border with Wichita on our western edge, we operate in a suburban

setting with regional complexities. We are dedicated to public service excellence, guided by integrity,

compassion, & responsible stewardship of City resources.

The Department currently has 40 members, including 30 sworn officers. The Andover Emergency

Communications Center, our primary PSAP located within the Department, provides 24/7 emergency and non-

emergency call-taking and dispatch for Police and Fire. Eight non-sworn professionals, led by the

Communications Division Director, manage over 20,000 service calls each year. These professionals maintain

the highest standards of integrity and are often the first point of contact for residents during emergencies.

As Andover grows & staffing increases in the Police Department & Emergency Communications Center, along

with the integration of Andover Fire Rescue, we expect higher call volumes & transaction loads for police & 911.

III. Scope of Work

The study shall include, at a minimum, the following components:

Organizational Coverage

 Patrol Operations (including shift configuration, proactive time, response time, call stack/queuing)

 Criminal Investigations (persons, property, digital forensics as applicable)

 Records (if able)

 Property & Evidence (if able)

 Animal Control (if able)

 Community Services/Outreach

 Training & Professional Standards

 Administrative/Command Support

Core Questions

1. What staffing levels and deployment models are required to meet established service objectives (e.g.,

priority-based response times, case clearance expectations, proactive policing targets, customer service

standards)?

2. How should staffing be distributed by unit, shift, and function to handle peak demand and sustain

minimums while accounting for leave/training and special assignments?

3. What are defensible 5- and 10-year staffing projections under low/medium/high demand scenarios

(population growth, calls-for-service trends, retail growth, special events, statutory changes)?

Deliverables

 Project Management Plan with timeline, milestones, and data request checklist.

 Stakeholder Engagement Plan (command staff, supervisors, line staff, HR/Finance, City leadership).

 Baseline Diagnostic Memo summarizing current-state observations and data quality.

 Draft Report with detailed findings, analyses, visualizations, and preliminary recommendations.

 Final Report with prioritized recommendations, implementation roadmap (12–36 months), and change-

management considerations.

 Executive Summary (≤10 pages) suitable for elected officials and public distribution.

 Slide Deck (≤30 slides) for public/board presentations.

 Data Workbook & Codebook (Excel/CSV) with derived metrics, assumptions, and calculators (e.g.,

patrol minimums model, leave factor calculator, investigator caseload tool).

 Briefing(s): One internal technical briefing and one public-facing briefing.

IV. Methods of Data Collection (Minimum Requirements)

Proposers shall detail the methods and instruments used to collect quantitative and qualitative data. At a

minimum, the Vendor shall:

1. Data Extracts (last 36–60 months where available):

o Computer-Aided Dispatch (CAD): incident timestamps/units, priority, call types, disposition,

on-scene, clear, queue time.

o Records Management System (RMS): offense reports, NIBRS classifications, arrests/citations,

investigative actions, case outcomes, clearance.

o Staffing & HR: sworn/civilian counts, vacancies, turnover/retirement eligibility, leave usage

(vacation, sick, comp, FMLA), training hours, overtime.

o Scheduling: shift rosters, minimum staffing, special assignments, on-call arrangements.

o Traffic: stops, collisions (with injury/fatality flags), DUI, directed enforcement logs.

o Property & Evidence: intake volumes, dispositions, turnaround times, storage constraints.

o Animal Control: call volumes, impounds, outcomes, time-on-task.

o Records: requests, public records, report processing times, walk-in traffic, radio traffic time,

special duties, NCIC requirements, phone call response time.

o Community Engagement: events, school/resource officer activity logs (where applicable).

2. Qualitative Methods:

o Stakeholder Interviews: command staff, unit supervisors, city administrator/finance

o Focus Groups/Listening Sessions: patrol officers, detectives, records/evidence/civilian staff.

o Ride-Alongs/Work Observation (if necessary): representative shifts and units.

o Surveys: anonymous employee survey on workload, bottlenecks, and suggestions.

3. Data Governance & Security: Describe secure transfer, storage, and disposal; CJIS compliance;

confidentiality agreements; and any de-identification procedures.

V. Potential Methods of Analysis

Proposers shall provide a technical approach that is transparent, replicable, and defensible. Methods may

include, but are not limited to:

1. Descriptive & Inferential Statistics: incident frequencies, time-on-task, service time distributions,

seasonality/peaks, outlier handling.

2. Response Time Modeling: decomposition (call receipt-to-dispatch, travel, queue) and target attainment

by priority.

3. Queueing & Coverage Models: e.g., Erlang-based models or simulation for patrol unit availability and

call stacking risk by hour/day.

4. Proactive Time Analysis: measure/target of self-initiated activity; recommend minimum proactive

availability (e.g., 30–40% where appropriate) aligned to strategic goals.

5. Investigative Caseload & Throughput: weighted case assignment, time-to-clear, solvability factors,

screening thresholds.

Commodity Codes

• NAICS 541690Other Scientific and Technical Consulting Services

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