MetroAccess Customer Satisfaction Measurement

Project Information

Bid Title: MetroAccess Customer Satisfaction Measurement
Issuing Agency: Washington Metropolitan Area Transit Authority
Location: Washington
Published Date: Apr 3, 2026
Closing Date: Apr 30, 2026
Government Level: State & Local
Status: Closed
Ref. #: WMATA-0000010660
Original Source: Join to Access Full Details
Bid Inquiries: Join to Access Full Details
Bid Documents: Join to Access Full Details
Project Description: SEP Program:

Solicitation Name:

MetroAccess Customer Satisfaction Measurement

SEP %:

Solicitation ID:

WMATA-0000010660

Solicitation Format/Type:

Sell Solicitation

RFx

Solicitation Round:

1

Solicitation Version:

1

Solicitation Start Date:

04/03/2026 9:00AM EDT

04/30/2026 05:00 PM EDT

Solicitation End Date:

Pre Bid/Proposal Date:

04/13/2026

Bid/Propose on all Lines Items:

Yes

Solicitation Description:

Tracking survey to measure customer awareness, utilization, and satisfaction with MetroAccess services. Survey data will be collected on a continuous basis, with the vendor providing quarterly reports.

Payment Terms:

Edits to Submitted Bids:

Allowed

Multiple Bids:

Not Allowed

Contact:

Kazonga Singleton

Phone:

ksingleton@wmata.com

Email:

Online Discussion:

Live Chat Help:
Commodity Codes: NAICS 541611Administrative Management and General Management Consulting Services
NAICS 541910Marketing Research and Public Opinion Polling

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