Project Information

Bid Title

IT Service Management (ITSM) Software

Issuing Agency

Government of Alberta

Location

Alberta

Published Date

Jun 30, 2026

Closing Date

Jul 21, 2026

Government Level

State & Local

Status

Closed

Ref. #

AB-2026-04833

Original Source

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Bid Documents

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Project Description

Open & Competitive Opportunity • Request for Proposal

Open

County of Grande Prairie No. 1

IT Service Management (ITSM) Software

This Request for Proposals (the “RFP”) is an invitation by the County of Grande Prairie (“the County”) to prospective proponents to submit proposals to provide services to complete the IT Service Management (ITSM) Software, as further described in Section A of Project Overview (Appendix B) (the “RFP Terms of Reference”).

The Project involves the procurement of an Information Technology Service Management (ITSM) software solution, including licensing or subscription, implementation, configuration, data migration from the County’s current Ivanti Service Manager (on premises) environment, integration with existing systems, testing, documentation, knowledge transfer, training, and ongoing support and maintenance.

Located in northwestern Alberta, on Treaty 8 Territory and in the Metis Nation of Alberta Zone 6, the County of Grande Prairie is home to a mix of urban and rural communities and immense opportunities. The natural resource-rich area serves as home to a diverse economic base that includes forestry, energy, agriculture, construction and manufacturing, as well as tourism, hospitality and retail. It also offers a playground for locals and visitors, with an abundance of indoor and outdoor recreation and cultural activities to suit any age.

APC Reference # AB-2026-04833

Category Goods

Posting Date • Time Jun 30, 2026 • 11:17 am (MT)

Closing Date • Time Jul 21, 2026 • 2:00:00 pm (MT)

Region(s) of Delivery Alberta, County of Grande Prairie No. 1

Express Interest

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Commodity Codes

• NAICS 541511Custom Computer Programming Services
• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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