Project Information

Bid Title

RFP 2026-008 Wide Area Network Services

Issuing Agency

The Center for Health Care Service

Location

Texas

Published Date

Nov 4, 2025

Closing Date

Jan 8, 2026

Government Level

State & Local

Status

Closed

Original Source

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Bid Documents

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Project Description

RFP 2026-008 Wide Area Network Services – Posted 11/04/2025

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REQUEST FOR PROPOSAL

(“RFP”)

(RFP-2026-008)

for

Wide Area Network Services

Release Date: 11/04/2025

Proposals Due: 01/08/2026 at 12:00 P.M. Central Standard Time

* Proposals not received by deadline will be rejected and returned unopened.

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002 - TABLE OF CONTENTS

002 - TABLE OF CONTENTS................................................................................................................................................. 2

003 - BACKGROUND ............................................................................................................................................................. 3

004 - SCOPE OF SERVICES ................................................................................................................................................. 4

005 - ASSURANCES .............................................................................................................................................................. 4

006 - TERM OF CONTRACT.................................................................................................................................................. 8

007 - PRE-SUBMITTAL CONFERENCE ................................................................................................................................ 8

008 - PROPOSAL REQUIREMENTS ..................................................................................................................................... 8

009 - SUBMISSION OF PROPOSAL ..................................................................................................................................... 9

010 - RESTRICTIONS ON COMMUNICATION ................................................................................................................... 10

011 - EVALUATION OF CRITERIA ...................................................................................................................................... 10

012 - AWARD OF CONTRACT AND RESERVATION OF RIGHTS .................................................................................... 11

013 - SCHEDULE OF EVENTS ............................................................................................................................................ 12

014 - INSURANCE REQUIREMENTS.................................................................................................................................. 12

015 - RFP ATTACHMENTS .................................................................................................................................................. 15

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003 - BACKGROUND

The Bexar County Board of Trustees for Mental Health Mental Retardation Services d/b/a The Center for Health Care

Services (“CENTER”) is a multi-facility community mental health and intellectual disability center created under the

authority of Section 534.001 of the Texas Health and Safety Code by its sponsoring agencies, Bexar County and the

Bexar County Hospital District d/b/a University Health. The CENTER has been providing services to Bexar County

residents experiencing mental health, intellectual developmental disabilities and/or substance use issues for over fifty-five

years and is the Texas Health and Human Services Commission-designated Local Mental Health Authority for Bexar

County, Texas. The CENTER is considered a quasi-governmental entity, a political subdivision of the state of Texas, but

is not a Texas state agency. The CENTER’S administrative offices are located at 6800 Park Ten Blvd. Suite 200-S, San

Antonio, Texas 78213.

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004 - SCOPE OF SERVICES

The Center for Health Care Services (“CHCS,” “CENTER”) is seeking a qualified vendor (“CONTRACTOR,”

“RESPONDENT”) to provide Wide Area Network (“WAN”) services and support for the CENTER at its Central

Administrative Offices and branch locations, as further defined in this Request for Proposals (“RFP”) document.

Proposals for WAN services must include, but are not limited to providing:

• Determination of availability of pre-existing fiber infrastructure and if fiber installation is required;

• Industry standard service level agreements (SLAs);

• High Network Availability (99.999%);

• WAN must support quality of service (QoS) - Prioritize network traffic, Voice over Internet Protocol (VoIP), Video,

etc.;

• Support connectivity ranging from 10Mbps to 10Gbps;

• Management portal for reporting, monitoring, support service request, review billing and new orders;

• Ability for CENTER to modify bandwidth in real time;

• Local hand-off shall be copper/fiber, as approved by Center designee; and

• 24/7 phone support for repairs/maintenance.

A. General Requirements

CENTER shall have the option to add or remove locations with thirty (30) days’ written notice to the CONTRACTOR

without incurring fees for location termination.

CONTRACTOR(S) shall:

1. Install any required equipment after contract execution as specified herein. This includes, but is not limited to the

following:

a. Routers;

b. Switches; or

c. Equipment

2. Comply with all applicable federal, state, and local law, rules regulations, ordinances and codes and obtain any

licenses or permits required to provide the services under this RFP.

3. Use products and equipment that meet or exceed the specifications included herein and in all cases shall meet or

exceed the requirements of applicable local codes and comply with industry standards and norms.

4. Provide licensure, if required, by the jurisdiction in which the service is to be performed and the license shall be

current and in good standing. Copies of applicable licenses shall be attached to the proposal.

5. Be responsible for field-verifying all quantities and conditions for the placement of equipment, cables, lines, power

sources and other associated items. Failure to verify shall not relieve the CONTRACTOR(S) of its obligations

under any resulting Contract.

6. Follow the manufacturer’s recommendations during the installation of any equipment. If the manufacturer’s

recommendations cannot be followed the CONTRACTOR shall present safe viable alternatives to CENTER’S IT

Department.

7. Include in CONTRACTOR’S proposal all costs for equipment, materials, hardware, labor, profit & overhead

necessary and required to accomplish the tasks specified herein and as outlined in the cost proposal forms

8. Be responsible for determining the presence of exterior utility lines, cables, pipes, wires, etc., exposed or

concealed which may affect the installation of equipment or materials associated with the requested services.

CENTER will assist the CONTRACTOR, where possible, by providing known general locations of existing

infrastructure. If during CONTRACTOR’S work the CONTRACTOR discovers unmarked or previously unknown

utilities, pipes, cables, etc., CONTRACTOR shall immediately notify CENTER’S IT Director and Sr. Director of

Safety, Security, Infrastructure, Facilities, and Fleet (SSIFF).

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B. Installation and Placement Requirements

1. The placement of all materials and/or equipment upon the property shall be made in consultation with CENTER’S

Sr. Director of SSIFF and IT Director.

2. All installations shall be subject to inspection and approval by a CHCS IT Department representative. Final

approval shall rest solely with CHCS’ Sr. Director of Information Technology, or designee.

C. Property Locations & Current Speeds

Address

1 Haven for Hope Way

San Antonio, TX 78207

100 Taylor St.

San Antonio, TX 78205

1007 Paulsun

San Antonio, TX 78219

10975 Applewhite Rd.

San Antonio, TX 78224

1954 E. Houston St.

San Antonio, TX 78202

2039 E. Houston St.

San Antonio, TX 78202

227 W. Drexel Ave.

San Antonio, TX 78210

2711 Palo Alto Rd.

San Antonio, TX 78211

2829 Babcock Rd.

San Antonio, TX 78229

315 N. San Saba

San Antonio, TX 78207

4711 Dietrich Rd.

San Antonio, TX 78219

5210 Thousand Oaks Dr.

San Antonio, TX 78233

5372 Fredericksburg Rd.

San Antonio, TX 78229

5802 S. Presa St.

San Antonio, TX 78223

601 N. Frio St.

San Antonio, TX 78207

6655 First Park Ten Blvd

San Antonio, TX 78213

6800 Park Ten Blvd 200-S

San Antonio, TX 78213

6812 Bandera Rd.

San Antonio, TX 78238

Site Name

H4H

H5

Paulsun

Applewhite

Houston St.

EH2

Drexel

Palo Alto

Babcock

San Saba

Town Twin

MAC

Legacy Oaks

S. Presa

Frio

CSS

Central

Bandera

Port

1Gb

10Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

1Gb

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Speed

100 Mbps

10Gb

100 Mbps

100 Mbps

100 Mbps

100 Mbps

100 Gbps

10 Gbps

100 Mbps

100 Mbps

100 Mbps

100 Mbps

100 Mbps

100 Mbps

1 Gbps

250 Mbps

1000 Mbps

100 Mbps

Commodity Codes

• NAICS 541512Computer Systems Design Services
• NAICS 541519Other Computer Related Services

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