Ticketing System for City of Irving Arts Center

Project Information

Bid Title: Ticketing System for City of Irving Arts Center
Issuing Agency: City of Irving
Location: Texas
Published Date: Aug 4, 2025
Closing Date: Aug 28, 2025
Government Level: State & Local
Status: Closed
Ref. #: 136C-25F
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Project Description: Bid Information

Type Request for Proposal

Status Issued

Number 136C-25F (Ticketing System for City of Irving Arts Center)

Issue Date & Time 8/4/2025 03:01:16 PM (CT)

Close Date & Time 8/28/2025 03:00:00 PM (CT)

Question Cut Off Date 8/18/2025 12:00:00 PM (CT)

Notes
The City of Irving (City), Texas, is seeking proposals from qualified vendors for a state-of-the-art fully integrated web-based ticketing and customer relationship management (CRM) system. This system will be used by both customers and staff of The Irving Arts Center (IAC) utilizing cloud-based or hosted software. In alignment with the City of Irving vision statement, this modern system will help provide excellent customer service to the IAC’s patrons and clients.

Any questions or requests for clarification should be submitted under the questions tab in this online solicitation. The responses will be posted after consultation with the appropriate department personnel. If the responses necessitate a significant change to the specifications, an addendum will be issued.

The City of Irving strongly encourages proposers to submit their response to this RFP electronically. Please call the individual listed on the RFP if you require assistance with this submittal. Electronic proposals will eliminate errors and unnecessary work, and is more friendly to the environment. Your cooperation is greatly appreciated.

Contact Information

Name Chantel L. Winfield

Address 835 W. Irving Blvd
Irving, TX 75060 USA

Phone 1 (972) 721-7723

Fax

Email cwinfield@IrvingTX.gov

Bid Documents

Document name Format

Bid Invitation (please login to view this document) Acrobat / PDF BINVAVL 8628100

Bid Attachments

File Name Description File Size

15 items in 1 pages

Arts Ticketing System RFP Specs _ Final.pdf (please login to view this document) Arts Ticketing System RFP Specs 209 KB 324479 6859390

Attachment A.pdf (please login to view this document) Attachment A 2.56 MB 324479 6859389

Attachment B.pdf (please login to view this document) Attachment B 49 KB 324479 6859195

A-1 - Standard Terms and Conditions FINAL rev. 5.21.20.pdf (please login to view this document) A-1 - Standard Terms and Conditions 181 KB 324479 6836683

B-3 - General Instructions to Proposers rev. 8.1.24.pdf (please login to view this document) B-3 - General Instructions to Proposers 69 KB 324479 6836702

B-4 - Special Instructions to Proposers rev. 7.15.24.pdf (please login to view this document) B-4 - Special Instructions to Proposers 66 KB 324479 6836839

C-1 - Conflict of Interest Instructions rev. 10-2015.pdf (please login to view this document) C-1 - Conflict of Interest Instructions 79 KB 324479 6836878

C-2 - Conflict of Interest Questionnaire rev. 10-2015.pdf (please login to view this document) C-2 - Conflict of Interest Questionnaire 395 KB 324479 6836884

C-4 - Certificate of Interested Parties Instructions rev. 10.30.24.pdf (please login to view this document) C-4 - Certificate of Interested Parties Instructions 14 KB 324479 6836997

C-5 -TGC-2271-2274-2276 Verification Form .pdf (please login to view this document) C-5 -TGC-2271-2274-2276 Verification Form 18 KB 324479 6837057

D-1 - Standard Insurance Requirements Rev 7.7.21.pdf (please login to view this document) D-1 - Standard Insurance Requirements 129 KB 324479 6837164

D-4 - Insurance Affidavit.pdf (please login to view this document) D-4 - Insurance Affidavit 60 KB 324479 6837175

E-1 - Environmental Commitment & Compliance.pdf (please login to view this document) E-1 - Environmental Commitment & Compliance 58 KB 324479 6837201

F-1 - Good Faith Effort Program Overview .pdf (please login to view this document) F-1 - Good Faith Effort Program 212 KB 324479 6837213

H-7 - Standard Contract & Acknowledgement - Services rev. 5.12.22.pdf (please login to view this document) H-7 - Standard Contract & Acknowledgement 106 KB 324479 6837233
Commodity Codes: NAICS 541511Custom Computer Programming Services
NAICS 541512Computer Systems Design Services
NAICS 541519Other Computer Related Services

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Type	Request for Proposal
Status	Issued
Number	136C-25F (Ticketing System for City of Irving Arts Center)
Issue Date & Time	8/4/2025 03:01:16 PM (CT)
Close Date & Time	8/28/2025 03:00:00 PM (CT)
Question Cut Off Date	8/18/2025 12:00:00 PM (CT)
Notes	The City of Irving (City), Texas, is seeking proposals from qualified vendors for a state-of-the-art fully integrated web-based ticketing and customer relationship management (CRM) system. This system will be used by both customers and staff of The Irving Arts Center (IAC) utilizing cloud-based or hosted software. In alignment with the City of Irving vision statement, this modern system will help provide excellent customer service to the IAC’s patrons and clients. Any questions or requests for clarification should be submitted under the questions tab in this online solicitation. The responses will be posted after consultation with the appropriate department personnel. If the responses necessitate a significant change to the specifications, an addendum will be issued. The City of Irving strongly encourages proposers to submit their response to this RFP electronically. Please call the individual listed on the RFP if you require assistance with this submittal. Electronic proposals will eliminate errors and unnecessary work, and is more friendly to the environment. Your cooperation is greatly appreciated.

Name	Chantel L. Winfield
Address	835 W. Irving Blvd Irving, TX 75060 USA
Phone	1 (972) 721-7723
Fax
Email	cwinfield@IrvingTX.gov

Ticketing System for City of Irving Arts Center

Project Information

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