Project Information

Bid Title

(RFP) Customer Service Solution Consulting Services

Issuing Agency

JEA

Location

Florida

Published Date

Apr 14, 2026

Closing Date

Apr 28, 2026

Government Level

State & Local

Status

Closed

Ref. #

1412146046

Original Source

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Bid Documents

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Project Description

1412146046 (RFP) Customer Service Solution Consulting Services

The purpose of
this solicitation for Customer Service Solution Consulting Services (this
"Solicitation") is to evaluate and select a vendor to provide a
comprehensive assessment of JEA’s existing Oracle Utilities Customer Care &
Billing (CC&B) system and related business processes. This engagement is to
evaluate and compare three potential strategic paths to determine the most
value for our customers (JEA’s understanding is that functionally, C2M and CCS
have similar functionality.)  as described in this Solicitation (the
"Work") and to determine the best method for JEA to procure the Work
with regards to pricing, quality, design, and workmanship.

USE THIS
LINK TO ACCES THE SOLICITATION VIA ZYCUS:

https://zsn.zycus.com/guest/genericRegister/JEA074/iSource/1040510/

Solicitation Due Date: April 28,2026

1412146046-RFP-Customer Service Solution Consulting Services Solicitation Document Public

Commodity Codes

• NAICS 541519Other Computer Related Services
• NAICS 541611Administrative Management and General Management Consulting Services
• NAICS 541618Other Management Consulting Services

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