After-Hours Service Desk Telephone Answering Service

Project Information

Bid Title: After-Hours Service Desk Telephone Answering Service
Issuing Agency: City of Louisville, Kentucky
Location: Kentucky
Published Date: Nov 11, 2024
Closing Date: Nov 25, 2024
Government Level: State & Local
Status: Closed
Ref. #: RFP250136
Original Source: Join to Access Full Details
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Project Description: Project: After-Hours Service Desk Telephone Answering Service

Ref. #: RFP250136

Department: Metro Technology Services

Type: RFP

Status:
Open

Open Date: Nov 11th 2024, 1:00 PM EST

Questions Due Date: Nov 18th 2024, 3:00 PM EST

Contact Information: Kim Henry, kim.henry@louisvillek.gov

Close Date: Nov 25th 2024, 3:00 PM EST

Project Description: MTS is seeking a qualified vendor to take calls when the Service Desk is not available to assist customers for the handling of Incidents and Service Requests. Those times when vendor will need to provide call taking services include after hours, holidays and special circumstances.
Commodity Codes: NAICS 561421Telephone Answering Services

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