Project Information

Bid Title

RFP 25-010 Debt Collection Agency

Issuing Agency

Thomson McDuffie County

Location

Georgia

Published Date

Nov 10, 2025

Closing Date

Nov 21, 2025

Government Level

State & Local

Status

Closed

Ref. #

25-010

Original Source

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Bid Documents

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Project Description

Bid Number:	25-010
Bid Title:	RFP 25-010 Debt Collection Agency
Category:	Thomson
Status:	Open

Description: UPDATED 11/9/2025 Thank you for your patience as we completed the questions for the advertised RFP. Please find the responses attached. The new deadline date for submissions is Friday, November 21st at 4:00 pm. We look forward to your submission. The City of Thomson, GA is soliciting proposals from qualified licensed and bonded collection agencies for the purpose of collecting outstanding debts owed to the municipality. The chosen agency will be responsible for pursuing collections in accordance with applicable laws and regulations while maintaining the integrity and reputation of the local government. Publication Date/Time: 9/29/2025 8:00 AM Closing Date/Time: 11/21/2025 4:00 PM Related Documents: Debt Collection - RFP Clarification Questions RFP 25-010 Debt Collection Agency Services

Attachment Preview

CITY OF THOMSON, GEORGIA

REQUEST FOR PROPOSAL

RFP #25-010

FOR

Debt Collection Agency Services

Date Issued: Monday, September 29, 2025

Proposal Submission Deadline: Friday, October 31, 2025

For all questions about this RFP contact:

City of Thomson

210 Railroad Street

P. O. Box 1017

Thomson, GA 30824

Kristal Singletary, Finance Director

Kristal.Singletary@Thomson-McDuffie.gov

RFP#25-010 Debt Collection Agency Services

1

1. Overview

The City of Thomson, GA is soliciting proposals from qualified licensed and bonded collection

agencies for the purpose of collecting outstanding debts owed to the municipality. The chosen

agency will be responsible for pursuing collections in accordance with applicable laws and

regulations while maintaining the integrity and reputation of the local government.

2. Background

The City of Thomson, GA issues and collects monthly utility bills for water, sewer, gas, and/or

sanitation services for the City of Thomson, Town of Dearing and unincorporated McDuffie

County. In addition to operating and maintaining water and sanitary sewer systems as well as

water/wastewater treatment facilities, water distribution lines and sewage collection lines, the

city serves approximately 8,200 water accounts. Of those, approximately 4,700 receive sewer

services, 3,400 receive sanitation/garbage services, and 2,700 receive gas services.

3. Goals and Objectives

The primary goals of this RFP include:

• Efficient and effective collection of outstanding debts.

• Minimization of delinquent accounts.

• Preservation of the community’s trust and transparency.

• Compliance with applicable collection laws.

4. Scope of Services

The selected collection agency will be responsible for:

• Identifying, contacting, and pursuing collection of delinquent accounts.

• Reporting on collection efforts and outcomes on a regular basis.

• Maintaining accurate records and providing detailed reporting.

• Ensuring compliance with the Fair Debt Collection Practices Act (FDCPA) and other

relevant regulations.

• Providing training or resources for local government staff on debt collection policies and

procedures, if necessary.

5. Proposal Requirements

Proposals must include:

RFP#25-010 Debt Collection Agency Services

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• Agency Information: A brief history of the agency, including years in business, number

of employees, and areas of expertise.

• Experience: Description of experience in government debt collection.

• Approach: An outline of the agency’s proposed approach to collecting debts on behalf of

the local government.

• References: At least three references from similar public sector clients.

• Fee Structure: A detailed explanation of the fee structure, including percentages, setup

fees, and any additional costs.

• Compliance and Reporting: Details on compliance measures and reporting procedures.

• Technology: Description of any technology or software used for debt collection.

• Evidence of Licensure and Insurance: Proof of any necessary license and insurance

coverage related to debt collection activities.

6. Evaluation Criteria

Proposals will be evaluated based on the following criteria:

• Experience and qualifications of the agency.

• Proposed methodology and approach to collections.

• Fee structure and overall cost-effectiveness.

• Client references and past performance.

• Compliance with applicable regulations.

• Reporting and accountability measures.

7. Timeline

• RFP Issuance Date: Monday, September 29, 2025

• Proposal Submission Deadline: Friday, October 31, 2025, at 4:30 PM

• Evaluation Period: Tuesday, November 4, 2025, through Friday, November 14, 2025

• Agency Notification and Contract Negotiation: Monday, November 17, 2025, through

Friday, December 12, 2025

• Contract Start Date: Monday, January 5, 2026

RFP#25-010 Debt Collection Agency Services

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8. Submission Instructions

All proposals must be submitted electronically in PDF format via email to

Kristal.Singletary@Thomson-McDuffie.gov by Friday, October 31, 2025 at 4:30 PM. Late

submissions will not be considered.

9. Questions and Clarifications

For any questions regarding this RFP, please submit inquiries to Kristal Singletary, Finance

Director, at Kristal.Singletary@Thomson-McDuffie.gov by Wednesday, October 15, 2025

at 5:00 PM to allow for responses to all bidders prior to the submission deadline.

10. Rights Reserved

The City of Thomson, GA reserves the right to reject any or all proposals, to waive any

informalities, or to accept the proposal deemed to be in the best interest of the local government.

11. Acceptance of Proposal Terms

Submission of a proposal signifies the vendor’s acceptance of the terms and conditions outlined

in this RFP.

We look forward to your proposals and hope to establish a successful partnership in

collecting debts owed to our community.

RFP#25-010 Debt Collection Agency Services

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Commodity Codes

• NAICS 561440Collection Agencies

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